Experience

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  Le passage hotel & Casino

  • Cairo Governorate, Egypt

  • Food and Beverage Manager

    • Apr 1987 - Present
    • Cairo Governorate, Egypt

    • Plan, forecast and execute food and beverage orders and finance.• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards to maximize sales and revenue through guest satisfaction and employee engagement.• Assist the F&B Director for all managerial responsibilities & covering the Director of F&B duties.• Attend departmental meetings on behalf of F&B Director.• Report on management regarding sales results and productivity.• Prepare the fairly complex correspondence (numerical/financial) reports as per targets.• Adhere to food, health and safety standards.• Preparing and designing the hotel’s Promotions/Menus.• Design exceptional menus, purchase goods and continuously monitoring necessary improvements.• Menu Engineering.• Working with OPERA S&C System to extract the daily reports and feed the Banquet Functions to sheets.• controlling Micros Fidelio Material Control «MC» orders and maintain the department Daily Requisitions, Store Issues & Market List from stores.• Maintain operational equipment & tools in an orderly and professional manner.• Routing and Delegate the department objectives to the sub managers.• Leading F&B team (attracting, recruiting, training and appraising ).• Communicate and build strong relationships with vendors.• Plan, hire, train, oversee and manage the members of staff.• Deal effectively with guests and workplace team members from a variety of cultures.• follow up with food and beverage trends and best practices.• Process Guest complaints patiently.• Preserve excellent levels of internal and external guest hospitality service.• Identify guest needs and respond proactively to all of their concerns.

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  ISIS (Pyramisa) Hotel – Luxor, Egypt

  • Luxor Governorate, Egypt

  • Assistant Captain

    • Oct 1986 - Mar 1987
    • Luxor Governorate, Egypt

     Fully in charge of hotel BARs Obtain guest information & check with guests to ensure satisfaction with each food course and beverages. Responsible for supervising clearing & collecting and returning food and beverage items to proper area. Maintain cleanliness of work areas, china, glass, etc. throughout the shift Establishe policies & standars & confirming needs. Answering questions & providing information. Maintain outlet equipment through inventory and reporting problems. Update team’s job knowledge by training new members and provide items descriptions, Participating in educational opportunities & training. Accomplishe upsaleing and hotel targets by completing related results as needed.

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  Movenpick Jolie Ville – Luxor

  • Luxor Governorate, Egypt

  • Waiter

    • Feb 1985 - Oct 1986
    • Luxor Governorate, Egypt

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  Winter Palace – Luxor

  • Luxor Governorate, Egypt

  • Trainee Waiter

    • Jan 1985 - Jul 1985
    • Luxor Governorate, Egypt