Experience

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  The Kabo Luxury Boutique Hotel

  • Sringar Jammu and Kashmir

  • Sales and Marketing Manager

    • Jun 2021 - Present
    • Sringar Jammu and Kashmir

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  Royal Arabia Hotels & Resorts Pvt Ltd

  • Khayam Srinagar Kashmir

  • General Manager

    • Jun 2016 - Present
    • Khayam Srinagar Kashmir

    Generating New Business for Newly Constructed Property Hotel Royal Arabia 3Star

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  RK Sarovar Group

  • Sonwar Srinagar Kashmir

  • Former Manager Reservations at Royal Khazir Group of Hotels & Resorts Pvt.Ltd (Sarovar Group)

    • Feb 2011 - Jun 2016
    • Sonwar Srinagar Kashmir

    In a Present Career of 5Years experience with Royal Khazir Group as a head of all reservations : Responsible for achieving optimal guest satisfaction Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;Be accountable for responsibilities of department heads in their absenceHandling complaints, Maintain contacts with public authoritiesTo ensure that quality standards are applied at all times to achieve high guest satisfaction levels. Daily Interaction with at least five customers for feedback and to identify areas of improvement if any / Resolve ComplaintsCustomer feedback form: Weekly update report to Directors.Weekly meetings with bookers to identify and improve on areas of concern and develop healthy relationship.To make sure revenue for no shows, late check outs and cancellations is collected as per company policySales calls and conversionsOverall Property ManagementMaximize revenue & profitability of the hotel through best of product & service standardsMonitor complaints & take measures to ensure complaint reduction.Maintain excellent external contacts

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  Infin Solutions Pvt.Ltd

  • Data Entry operator/Scanning/Archiving

    • Apr 2009 - Jan 2011

    With the previous 2year experience with INFIN SOLUTIONS PVT.LTD,It was Great & Served as a Data Entry Operator handling Scanning & Archiving Deptt as well.I Attended calls & delivered information; proposed suggestions; provided guidance; investigated and negotiated conflicts related to telecommunication,Scanning & Archiving of all related documents to be fulfilled & forwarded to the hierarchy Departments.