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N. Rick West, PMP, MBA, MS, is a seasoned program management professional with over 20 years of experience in managing large-scale projects, leading teams, and developing strategic plans. He has a strong background in IT, government, and business, with expertise in program governance, risk management, and team building.

Experience

  • International Monetary Fund
    • Washington DC-Baltimore Area
    • Program Management Officer
      • Jan 2020 - Present
      • Washington DC-Baltimore Area

      Project Management: Managed development team and production releases, developed and presented project progress, tracked issues, risks, decisions, and action items (RAID), developed spending plans, and managed fiscal year costs. Delivered briefs and recommendations for Steering Committees, Advisory Board, and CIO. Maintained and tracked project plans, change requests, and resources. Developed program governance structures with sponsors and vendors. Managed scope and resources while maintaining budget and potential cost and scope creep. Budget: $21M - 3 Year and $5M - 2 Year contracts. Managed Capital and Admin costsIT Management: Managed project development-related tickets. Acted as a liaison between business owners and IT resources. Facilitated the creation of administrative groups and user permissions. Oversaw the deployment of Software Asset Management and Hardware Management tools in ServiceNow.Contract Administration: Managed subcontract agreements with vendors. Developed statement of work/scope and cost-benefit analysis. Hosted vendor oral presentations. Managed invoicing and issuance of payments to vendors. Conducted onboarding of vendor staff and negotiated cost, scope, and schedule. Software Tracking: Worked with Vendor Management to create requisitions and maintain license and entitlements costs. Tracked period of performance and usage.

  • National Sourcing, Inc.
    • Tampa/St. Petersburg, Florida Area
    • Senior Program Manager - Business Development Lead
      • Mar 2018 - Jan 2020
      • Tampa/St. Petersburg, Florida Area

      Served as small business contracts lead – past performance, staffing, technical capabilities, and cost Developed and presented business proposals and responses to RFIs. Served as cost proposal lead – identifying staffing mix, rates, labor categories, and resource mappingLed technical, past performance, and quality control plan volumes for responsesProvided Program and Portfolio Management expertise to Army Human Resources Command accountsLed Strategic Planning and Communications EffortsWorked with Past Performance Information Retrieval System. Complete understanding of Federal Acquisition Regulations (FAR).

    • Senior Program Manager Business Development
      • Jan 2019 - Jun 2019
      • Mclean, Virginia

      Served as the business contracts lead. Led proposal and capture activities including the development of past performance, staffing, technical capabilities and cost analysis. Developed program management office standards for identifying staffing mix, rates, labor categories and resource mapping. Led technical, past performance and quality control plan volumes for proposal responses. Provided Program and Portfolio Management support to Army Human Resources Command.

  • ManTech - KFORCE
    • Baltimore, Maryland Area
    • Deputy Program Director
      • Mar 2018 - Nov 2018
      • Baltimore, Maryland Area

      Managed execution and delivery of program including schedules, costs, deliverables, and metrics/KPI reporting.Developed mitigation strategies for risks, action items, and issues (RAID) and presented to CMS leadership. Facilitated leadership-level program status sessions with key stakeholdersConducted cross-functional requirements and checkpoint discussions.Served as first line of support for business owners and led test case reviews.Provided training on PMI principles and methodologies. Managed project finances and accounting including spending plan, staffing costs, and subcontracts. Maintained a repository of PMO documents, deliverables, tools, and plans

  • Booz Allen Hamilton
    • Baltimore, Maryland Area
    • Senior Associate - Senior Program Manager
      • Jun 2003 - Nov 2017
      • Baltimore, Maryland Area

      Served as Senior Program Manager for non-IT and IT federal government programs. Successfully implemented business solutions, governance structures, strategic communication plans, applications, telecommunication systems, and IT Solutions. Managed large multi-disciplined teams (up to 80 FTEs), workstreams, and projects. Presented proposals, course of action (COAs), and detailed project plans and schedules to senior staff.Served as a key strategic architect and PM for the global Army Survivor Outreach Services (SOS) program.Developed and delivered executive briefs for Senior Advisory Board DoD Casualty Assistance Board. Lead Community Partnership team for San Antonio. Served on Base Realignment and Closure Executive Board as business partner Program Manager.Launched my.medicare.gov CMS beneficiary portal with vendor partners and government stakeholders.Worked with Executive Staff, Senior Vice Presidents, Partners, C-Suite and Major Generals clients.

  • Accenture
    • Reston, Virginia
    • Manager
      • Jan 2000 - Jun 2003
      • Reston, Virginia

      Designed and developed workforce management and customer experience solutions for organizations leveraging industry benchmarks, best practices, and industry knowledge and trends. Responsible for deploying workforce management and intelligent call routing solutions and launching the Internal Revenue Services automated IVR applications, including the execution of IV&V and user acceptance testing.

Education

  • 2013 - 2014
    University Of Maryland
    MS Healthcare, Business Administration and Management, General
  • 2012 - 2014
    University of Maryland
    Master of Business Administration - MBA
  • 1992 - 1995
    University of Maryland Baltimore County
    Bachelor's degree, Political Science and Government

Suggested Services

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Industry Focus. “Management Consulting”

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