Experience

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  The Lighthouse Project India

  • Program Director

    • Apr 2018 - Present

    Program Director at The Lighthouse Project (A division of Swades Foundation)1. Heading the Organisation and it's initiatives2. Overseeing the implementation of the Organisation's vision & mission3. Leading the Expansion of the organisation & Partnerships4. Resource Mobilisation & Management5. Overseeing Capacity Building and Development of the Team, Mentors and Mentees6. Planning & Managing Budgets

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  The Lighthouse Project

  • Mumbai Area, India

  • Program Manager

    • Aug 2013 - Mar 2018
    • Mumbai Area, India

    1. Implement and execute mentoring program on a day-to-day basis2. Mentor Management - Select, Train & provide support to mentors throguhout the program3. Partner (NGO) Management - Forge partnerships & liason with NGO's to implement the program4. Mentee (Child) Management - Create & oversee processes & curriculum for the program & engage the children in the mentoring program

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  Magic Bus

  • Mumbai

  • Manager - Content Development

    • Oct 2011 - Feb 2012
    • Mumbai

    1. Creating Programs on Life Skills and Behavioural skills.2. Reviewing Program Content

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  Mexus Education

  • Mumbai Area, India

  • Asst. Manager - Training

    • Jun 2010 - Sep 2011
    • Mumbai Area, India

    1. Designing, developing & auditing content across all formats for Mexus Education. 2. Coordinating and Reviewing content development projects that have been outsourced to Freelance Content Writers and Vendors.3. Creating Training programs

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  Aptech Training Solutions

  • Mumbai Area, India

  • Trainer & Content Developer

    • Mar 2008 - Mar 2010
    • Mumbai Area, India

    1. Developing Content applying the ADDIE Process for Trainings on Soft Skills and Behavioural Skills.2. Conducting Training Need Analysis (TNA) to identify key areas of improvement.3. Undertaking Pre and Post Training Effect Analysis.4. Conducting Train the Trainer programs across India. Coordination and handling of Logistics pertaining to Training programs. 5. Designed Content and Conducted trainings on Leadership, Team Building, Communication Skills, Customer Service, Sales, Conflict Resolution, English Speaking and Personality Development.6. Developed Content and Conducted Induction Training for Barclays Credit Cards.7. Conducted Trainings and Developed Content for Organizations such as Indian Navy, Tata Institute of Social Sciences (TISS), HDFC Bank, LG, Punjab National Bank, Bank of India, Cognizant, ECGC, Pfizer’s and Tata Chemicals.

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  ICICI Prudential

  • Process Leader

    • May 2007 - Jan 2008

    1. Part of the CEO's Service Recovery Unit Team2. Resolving Complaints sent to the CEO, IRDA, and Ombudsman & ICICI Group Management3. Analysis of Process gaps and Initiating Process improvements.4. Managing the Grievance Redressal process of Customers, Employees, Agents & Partners

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  Firstsource Solutions Limited

  • Quality Analyst (QA)

    • Jun 2005 - Apr 2007

    1. Managing the Quality Analysis & Certification Process of the BPO Services provided to the Client2. Ensuring Quality Standards are met in line with the business deliverables3. Conducting Trainings on Product & Soft Skills for capacity building of employees4. Conducting Training Need Analysis5. Creation & Analysis of Error trending reports, Analysis of data through Control Charts & Pareto, 6. Led Projects for driving better Customer Satisfaction scores.

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  Don Bosco High School - India

  • Boarding School Manager

    • Mar 2001 - May 2003

    1. Boarding School Manager2. Planned & Implemented student development initiatives for academics and overall personality3. Working to instill values and development of good citizen qualities among students