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Myla Yotoko

Operations Team Lead at TELUS International Philippines
Intro Book
Myla Yotoko, a seasoned operations professional with 1 year 11 months of experience as Operations Team Lead at TELUS International Philippines, and 6 years 8 months of experience in various roles at Global Vision Contech Solutions and NEC Components Philippines, Inc.
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Location
Iloilo, Western Visayas, Philippines, PH
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Bio

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Myla Yotoko is a seasoned operations expert with a proven track record of driving success in fast-paced environments. As Operations Team Lead at TELUS International Philippines, she spearheaded inbound operations, implementing directives from foreign partners and fostering a high-performing team. Prior to this role, Myla held leadership positions at Global Vision Contech Solutions, where she honed her expertise in operations management and team development. With a strong educational foundation in Accounting from the University of San Agustin, Myla brings a unique blend of business acumen and leadership skills to her work.

Credentials

  • Professional Upskilling Course
    Bayan Academy for Social Entrepreneurship & Human Resource Development, Inc.
    Dec, 2020
    - Apr, 2026
  • Career Service Professional
    Civil Service Commission
    Oct, 1992
    - Apr, 2026

Experience

  • TELUS International Philippines
    • Iloilo
    • Operations Team Lead
      • Apr 2021 - Feb 2023
      • Iloilo

  • Global Vision Contech Solutions
    • Operations Manager
      • Jan 2014 - Aug 2020

      *Responsible for the over- all Inbound Operations. Implement directives from foreign partners.*Hire, train, motivate, coach shift managers as well as agents amd foster a team environment. Evaluate their work and their respective teams performance. *Do random quality checking/ evaluation of accounts and provide rewards and recognitions to top performers. *Formulate policies and procedures.*Ensure that all targets/ quotas are met amd exceeded. *Resolves concerns/issues within the center.*Do Financial operations.

    • Team Lead
      • Jun 2013 - Jan 2014

    • Chat Support Representative
      • May 2013 - Jun 2013

  • Self-Employed
    • Iloilo, Western Visayas, Philippines
    • Tax Specialist
      • Jun 2002 - May 2013
      • Iloilo, Western Visayas, Philippines

  • NEC Components Philippines, Inc
    • Accountant III
      • Mar 2000 - May 2002

    • Accountant II
      • Mar 1999 - Mar 2000

    • Accountant I
      • Mar 1997 - Mar 1999

    • Bookkeeper
      • Jul 1996 - Mar 1997

  • Senior Marketing Corporation
    • Iloilo, Western Visayas, Philippines
    • Bookkeeper
      • Jan 1990 - Jan 1996
      • Iloilo, Western Visayas, Philippines

Education

  • 1986 - 1990
    University of San Agustin
    Bachelor of Commerce - BCom, Accounting

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Industry Focus. “Outsourcing and Offshoring Consulting”

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