Experience

• 

  Mossad Services Pte Ltd

  • Singapore

  • Administrative Executive

    • Jul 2018 - Present
    • Singapore

    General Electric Company - Proficient Admin Executive with 7 years’ experience specializing in administrative work for IT team, mainly in procurement, relieving workload of managerial staff and giving support to ASEAN IT Managers. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system.

• 

  Process Engineering Specialists

  • Singapore

  • Document Controller

    • Jan 2017 - Feb 2018
    • Singapore

    AbbVie Inc. - Ensures that organizational documentation, reviews, and approvals are managed efficiently. Maintains the electronic document library ensuring files are properly stored and backed up. Controls the numbering, filing, sorting, and retrieval of electronically stored documentation produced by technical teams in a timely and accurate manner.

• 

  Mossad Services Pte Ltd

  • Singapore

  • IT Admin Executive

    • Oct 2015 - Dec 2016
    • Singapore

    General Electric Company - Provides general support to ASEAN IT team. Handles IT procurement and creates Purchase Orders using Oracle Database. Track orders and invoices to ensure timely receipt and payment. Provides minor end user support with any corporate mobile issues.

• 

  V-Tech Computers Pte Ltd

  • IT Services and IT Consulting
  • 1 - 100 Employee

  • IT Project Coordinator

    • Apr 2013 - Oct 2015

    General Electric Company - Handling IT procurement and creating Purchase Orders for IT team. Tracking orders and invoices ensuring timely receipt and payment. Managing the migration of Corporate mobile plans from M1 to SingTel. Undertaking operational tasks as directed by the ASEAN IT Director.

  • Customer Service Engineer

    • Apr 2013 - Mar 2014

    Union Bank of Switzerland (UBS) - First point of contact for all queries relating to Windows 7 migration process. Responsible for tracking the end to end migration - support, schedule, monitor. Handle incidents or requests generated via phone, email, and tickets. Support on-site engineers and end-users with errors resulting from migration.

• 

  Calltek Center Int'l. Inc.

  • Outsourcing and Offshoring Consulting
  • 200 - 300 Employee

  • Quality Assurance Supervisor

    • Apr 2012 - Nov 2012

    Manages QA projects/initiatives and reports. Conducts calibration with clients and internal accounts. Creates client presentation reports and audits QA assessments and manages QA tasks and schedules. Creates monthly scorecard and Quality Performance Evaluation of the team.

  • Quality Assurance Analyst

    • Nov 2006 - Mar 2012

    Evaluates call quality of Technical Support Engineers. Provides feedback and support to develop and motivate individuals in meeting the standard quality and promote good customer service. Identifies the account and training needs of the team through summary and deliberation of assessments.

  • Level I & II Technical Support Engineer

    • Nov 2005 - Oct 2006

    Provides general technical support mainly troubleshooting internet connection and email issues. Handles inbound calls for high-speed internet solutions for the Hospitality Industry.