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Mwenya Mutuna is a seasoned project management expert with a strong background in technology operations and business process improvement. Holding a Master of Business Administration (MBA) from the University of Zambia, he has developed a unique blend of business acumen and technical expertise. Proficient in multiple programming languages, including Java, Javascript, and Php, Mwenya has a proven track record of delivering successful IT projects and driving business growth through process optimization. His certification as a Disciplined Agile Scrum Master (DASM) from the Project Management Institute underscores his commitment to agile methodologies and collaborative leadership.

Credentials

  • Disciplined Agile Scrum Master (DASM)
    Project Management Institute
    Mar, 2024
    - May, 2026

Experience

    • Zambia
    • Banking
    • 500 - 600 Employee
    • Project Manager
      • Sep 2022 - Present

    • Business Process Specialist
      • Dec 2018 - Aug 2022

    • Technology Operations & Business Process Partner
      • Jun 2016 - Nov 2018

      • Business Process Monitoring, Improvement & Management• Documentation Management• Service Level Agreement (SLA) management • Quality Control (technology & business operations environment)• Project Management (IT & Business Projects)• Vendor Management• Helpdesk Centre Management• Governance & Policy enforcement • End-user and ICT systems support• Back Office Transaction Management – Operations Processing Centre Management• Policy Management• User Training, Planning and Management

    • Business Systems Specialist
      • Apr 2015 - May 2016

      • Business Systems Administration• Network Administration• Disaster Recovery Management• IT Project Management• Service Desk Management (country-wide)• Web design and management • ICT Documentation Management• Database Administration • End-User Training

    • IT Systems Analyst
      • Sep 2014 - Mar 2015

      • Business Systems Administration • Network Administration • Database Administration• End-Users Support (country-wide)• Server Management• Website Development

    • Online Services Executive
      • Jan 2014 - Aug 2014
      • 1 Buchi Road

    • Programmer
      • Jul 2012 - Dec 2013

    • Data Entry Officer
      • Jun 2011 - Jul 2011

Education

  • 2017 - 2019
    University of Zambia - Graduate School of Business
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2008 - 2013
    University of Greenwich
    Bachelor's degree, Computer and Information Systems

Suggested Services

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Industry Focus. “Banking”

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