Bio
Credentials
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Disciplined Agile Scrum Master (DASM)
Project Management InstituteMar, 2024- May, 2026
Experience
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Zambia
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Banking
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500 - 600 Employee
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Project Manager
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Sep 2022 - Present
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Business Process Specialist
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Dec 2018 - Aug 2022
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Technology Operations & Business Process Partner
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Jun 2016 - Nov 2018
• Business Process Monitoring, Improvement & Management• Documentation Management• Service Level Agreement (SLA) management • Quality Control (technology & business operations environment)• Project Management (IT & Business Projects)• Vendor Management• Helpdesk Centre Management• Governance & Policy enforcement • End-user and ICT systems support• Back Office Transaction Management – Operations Processing Centre Management• Policy Management• User Training, Planning and Management
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Business Systems Specialist
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Apr 2015 - May 2016
• Business Systems Administration• Network Administration• Disaster Recovery Management• IT Project Management• Service Desk Management (country-wide)• Web design and management • ICT Documentation Management• Database Administration • End-User Training
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IT Systems Analyst
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Sep 2014 - Mar 2015
• Business Systems Administration • Network Administration • Database Administration• End-Users Support (country-wide)• Server Management• Website Development
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Partners Group Zambia
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1 Buchi Road
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Online Services Executive
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Jan 2014 - Aug 2014
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1 Buchi Road
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Programmer
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Jul 2012 - Dec 2013
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Data Entry Officer
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Jun 2011 - Jul 2011
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Education
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2017 - 2019University of Zambia - Graduate School of Business
Master of Business Administration - MBA, Business Administration and Management, General -
2008 - 2013University of Greenwich
Bachelor's degree, Computer and Information Systems
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Industry Focus. “Banking”
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References
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