Experience

• 

  Zambia National Commercial Bank (Zanaco) PLC

  • Zambia
  • Banking
  • 700 & Above Employee

  • SP&PSS

    • Sep 2020 - Present

    Supporting the COO and ManCo in strategy development, performance monitoring, and operational oversight of the division as a key support function while ensuring alignment with the overall bank strategy.

  • Executive Analyst

    • Jan 2019 - Sep 2020

    Supporting the COO directly in delivering the strategic agenda, including BAU activities.

• 

  Self-Employed

  • Lusaka,Zambia

  • Community Relations Manager

    • Jun 2018 - Dec 2018
    • Lusaka,Zambia

    Pro bono rural community project support in Chasefu District of Eastern Province

• 

  Focus Ironclad Group

  • Lusaka,Zambia

  • BDM

    • Nov 2017 - May 2018
    • Lusaka,Zambia

• 

  MTN Zambia

  • Zambia
  • Telecommunications
  • 700 & Above Employee

  • Executive Assistant to CEO

    • Nov 2015 - Nov 2017

    Providing full administrative support to CEO and the entire Executive Team while managing day to day office operations in a fast-paced Telecoms business environment.

  • HR Administrator

    • Jun 2014 - Nov 2015

    Providing administrative support for the customer – centric delivery of HR Services to the business as well as first line guidance to new staff on HR policies, processes and procedures.

  • Records Administrator

    • May 2011 - May 2014

    Part of the team that set up the inaugural record management department in MTN to spear head MTN Mobile Money customer due diligence initiative in compliance with Bank of Zambia Anti-Money Laundering directives.Contributed to MTN Mobile Money Ltd securing a Full payment system License designation by Bank of Zambia in January 2012.

  • Call Centre Agent

    • Sep 2010 - May 2011

    Provided an effective front line customer support service for inquiries received via the telephone and/or electronically which was a critical component of the MTN Customer Experience Agenda.

• 

  Blue Gates Guest House Limited

  • Parklands Kitwe, Zambia

  • Guest Services Manager

    • Jun 2004 - Dec 2008
    • Parklands Kitwe, Zambia

    Responsible for daily operations of the Guest House including but not restricted to the following:o General Operations & Financial Administration o Daily Cash reconciliation, Banking and Petty Cash managemento Employee Relations /Welfare & Payroll Administration o Bank Of Zambia Quarterly Survey Report on Hospitality Businesso Sales & Marketingo Forecasting, Budgeting, Business Growth strategy and expansion.