Experience

• 

  Zoona

  • Zambia
  • Financial Services
  • 100 - 200 Employee

  • Head of Risk & Compliance

    • Feb 2021 - Present

    Zoona (including all services under the Tilt brand) became a Chipper Cash business as part of a successful acquisition which closed in Q3 2023.- Liaised with and submitted monthly reports to the Bank of Zambia.- Updated and created company policies and procedures.- Identified possible areas of compliance vulnerability and risk to develop and implement corrective action plans.- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.

  • Head of Special Projects & Communication

    • Dec 2018 - Feb 2022

    - Coordinating the collection and disbursement of funds for government programs (Farmer's Input Support Program, Supporting Women's Livelihood and Social Cast Transfer Program).- Effectively mobilised agents and collected ZMW 132,062,400 in the 2020-2021 season eclipsing the previous year’s target by 300%.- Maintained our share or FISP collections in the 2021-2022 season despite an increased number of financial service providers.- Representing Zoona for government sponsored previously mentioned government programs.- Identifying, coordinating and dispatching agents to facilitate high-volume bulk payments. - Support grant activities through strategic engagements by collecting QlikView data, offering digital support and collaborating with agents and tellers.

  • Marketing Lead

    • May 2018 - Feb 2021

    - Increased daily traffic to the company Facebook page by 135% in 6 months.- Collaborating on the creation, design and implementation of social media marketing plan.- Designing digital content for all social media platforms, agents and tellers. Recruited, trained and oversaw the day-to-day performance management of a team of 50 ambassadors who hit their targets each week.- Creating, submitting and managing budgets.- Organising and coordinating marketing events.- Actively worked to lower COA and improve the ARPU.

• 

  Zoona

  • Lusaka, Zambia

  • IT & Agent Channel Lead

    • Oct 2016 - Jun 2017
    • Lusaka, Zambia

    - Expanded my agent network by 15% in less than 12 months while increasing overall agent profitability by 5-6%.- Oversaw and managed agent relationships to ensure profitability.- Vetted and recruited potential new agents.- Assisted agents with problems and worked with them to find a solution.- Liaised between the Zoona agents and the HUB.- Submitted reports on agent performance, potential expansion and competitive analysis.

• 

  City Clothing Factory

  • Lusaka, Zambia

  • Sales & Marketing Executive

    • Nov 2015 - Sep 2016
    • Lusaka, Zambia

    - Devised an email campaign that helped to attract new customers and expanded the company’s product range.- Established and cultivated relationships with client base to drive sales and repeat business.- Responded to customer queries and created quotations.- Generated sales through prospecting.- Crafted marketing and advertising materials like flyers, posters, newspapers and magazine ads.

• 

  ONEWAY Zambia Limited

  • Lusaka, Zambia

  • Sales Manager

    • Jan 2014 - Nov 2015
    • Lusaka, Zambia

    - Recruited and brought in 3 out of the 5 top clients.- Managed relationships with suppliers, vendors, clients and community partners.- Instigated new practices that led to reduced costs and prices.- Researched, designed and rolled out new products for retail.- Implemented staff trainings in sales and customer service

• 

  Revolucion Mexican Bar & Grill

  • Lusaka, Zambia

  • General Manager

    • Nov 2011 - Mar 2013
    • Lusaka, Zambia

    - Managed and streamlined the staff and day to day operations.- Redesigned the menu, created revolving daily specials and promotional campaigns.- Prepared financial reports and monthly budgets for stakeholders.- Organised social functions to bolster the restaurant’s profile.- Sold the restaurant in March 2013.

• 

  Blue Moon Cafe Zambia

  • Lusaka, Zambia

  • Manager

    • May 2010 - Dec 2011
    • Lusaka, Zambia

    - Helped set up the business, including training the staff and designing the menu.- Managed the day-to-day operations including daily cash sales reconciliation, stock management as well as supplier relations.- Oversaw and provided direction to kitchen staff engaged in preparing the product to ensure best quality, optimum guest satisfaction and a quality work environment.- Assisted in training of the 2011 Zambian Barista Champion.

• 

  iTechspot Limited

  • Lusaka, Zambia

  • Sales & Marketing Manager

    • Jan 2008 - Jun 2009
    • Lusaka, Zambia

    - Managed the company's sales and marketing department. - Designed, configured, and installed client specific business IT network solutions. - Implemented a proactive post-sales customer relations strategy focused on customer satisfaction. - Supervised staff of technicians and sales associates, maintaining schedules, and performing evaluations. - Created sales brochures and catalogs to advertise products and services. - Providing custom upgrades, troubleshooting, and computer system and software maintenance services.

• 

  Club Atlantique

  • Dakar, Senegal

  • General Manager

    • Jun 2004 - Oct 2006
    • Dakar, Senegal

    - Managed the daily operations of the club including staff administration, facilities management, events coordination and payroll. - Directed all facilities operations, including a bar, video library, swimming pool and tennis courts.- Redesigned and streamlined the club's catering services and inventory management system. - Organised regular social events including sporting events and interactive parties.- Increased gross profit by 24% percent.