Experience

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  Kapa Oil Refineries Limited.

  • Nairobi County, Kenya

  • JUNIOR MANAGEMENT HUMAN RESOURCES

    • Mar 2023 - Present
    • Nairobi County, Kenya

    1. Assist Hiring Managers with end to end recruitment2. Act as liaison between Contractor Business Partners and leadership to support daily operations.3. Track HR Metrics and provide reports as requested.4. Produced, analyzed and distributed various on-going and ad hoc reports5. Assist with the annual regulatory compliance and internal audits.6. Handle employee transactions into the HRIS database7. Manage employee onboarding and induction training8. Plan with HODs and execute annual training plan9. Liason with partner organisations Kenya Association of Manufacturers, National Industrial Training Authority, Ministry of Health etc

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  GREGBELL INVESTMENTS LIMITED

  • Nakuru, Kenya

  • Operations and HR/ Administrative Assistant

    • Aug 2019 - Apr 2023
    • Nakuru, Kenya

    Currently working with Greg Bell Investments Limited as the Operations and Administrative Assistant mandated in supervising, planning, managing and organizing projects in the organization from field work, transport and logistics and daily office operations.Duties and Responsibilities.• Oversee the administration, including coordinating equipment maintenance with the relevant department(s) and managing the procurement of office supplies and other operational needs.• Coordinate logistical and administrative support such as events planning, meetings, and travel arrangements as needed.• Maintaining contact registers for different locations.• In charge of organizing team meetings including meeting logistics, agenda and materials preparation ensuring information is collected, summarized for easy comprehension of the Managing Director. • Coordinate, organization and facilitation of events and initiatives, as assigned. • Organize meetings and ensure they are effectively scheduled with an agenda and take detailed minutes.• Mange detailed travel plans for the team (international and domestic travels) in liaison with traveling agents i.e., flight and accommodation bookings as well as on the ground logistics.• Maintains shared calendars and ensures action item holders are responsive to key deadlines/milestones. • Updating of management tools e.g. (contact lists, Calendar of movements, presentation table) etc.• Monitoring program and project performance of both internal and external service providers.• Perform any other duties and responsibilities assigned and developed to improve the administration/operations of the organization. Achievements• Broaden opportunities for advancement.• Developed policies that saved the company numerous work hours.• Maintained and organized conferences appointment calendar for over 10 conference rooms both in and out of town.

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  I&M Bank Ltd

  • Nairobi, Kenya

  • Customer Service Specialist

    • Feb 2016 - Aug 2019
    • Nairobi, Kenya

    Job SummaryWorked with I&M Bank in the position of Customer Service Delivery/Call Center receiving inbound calls within the Contact Centre in a friendly, supportive, efficient and professional manner as per the bank’s quality standards and ensuring that the set KPI’s are met and exceeded.Job Description• Monitor emails from customers, resolve email queries and also ensure that the necessary departments and branches have been duly notified. • Receive inbound calls within the Contact Centre in a friendly, supportive, efficient and professional manner. • Log all customer calls/cases on a Customer Relationship Management system and resolve customer queries or complaints on First Call. • Escalate all cases that are beyond the banks acceptable turn-around time as well as all those that require management attention and/or further investigation. • Assist customers on any instructions, query or complain in relation to any of the bank’s product, channel, process, campaign, event or people. • Review customer accounts and proactively reach out about upgrades or support issues.• Verify authenticity of customers from across the contact channels (call, mail and social media) through keen confirmation of necessarily Know-Your-Customer (KYC). • Flexible and able to work on a strict shift schedule to enable the Contact Center fulfill its customer service obligations on a 24-hour, 7 days basis. • Make outbound calls to follow-up on open and pending cases, support product and services campaigns. • Participate in process improvement methods which are geared towards handling customer issues efficiently and contribute in amendment of processes and procedures where necessary.Achievements• Became a card and transactional authorizer.• Maintaining the Bank`s social media platform.• Renowned for handling unruly clients. • Renowned for always remaining calm under extreme pressure.

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  Solio Enterprises Limited

  • Nakuru, Kenya

  • HR/Administrative Assistant

    • Mar 2015 - Feb 2016
    • Nakuru, Kenya

    Job DescriptionWorked with Solio Enterprises as the Administrative coordinator to the Managing Director. Majorly focused on the company’s administrative duties in planning, managing and organizing of all the company’s administrative events and duties.Duties and Responsibilities.• Manage, train, and motivate subordinates.• Coordinate a safe and orderly working environment in the offices in line with the organizations policies. • Events planning and management; I planned managed and organized all organizational events.• Manage the planning and implementation of projects within an agreed cost, time frame, quality standard and scope• Updating of staff leave records. • Maintain proper records for office assets by each employee according to the needs and requirements of the departments and the Organizational guidelines.• Manage calendar, formats information for internal and external communication – memos, emails, presentations, reports, etc.• Follow-up with relevant staff to ensure appropriate briefing material are completed in anticipation of all events. • Organizes and prioritize information, calls and drafts written responses or replies by phone or e-mail when necessary and provides response to regularly occurring requests for information. • Provide travel coordination and support for office staff and accommodation issues in collaboration with external parties such as hotels and travel agents. • Following up on expense reports, ensuring they are submitted on time in compliance with organizational policies. • Organize and maintain an appropriate storage of physical records.• Maintain updated assets register for the organization assets. • Performing of any other administrative and duties as assigned by the managing director.Achievements• Reduce purchasing supply costs.• Plan team-building activities.• Attend professional development seminars.

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  Kenya Airport Parking Services

  • Nairobi, Kenya

  • Site Manager

    • Jul 2013 - Dec 2014
    • Nairobi, Kenya

    Job Descriptions.. To ensure there is quality control procedures.. To make sure there is site safety measures in place by daily inspections.. To engage in quick critical decision making and solve at hand problems.. Prepare daily,weekly and monthly reports for the management.. To ensure there is staff motivation at all times.. To ensure there is full accountability of finances and the day to day expenditures.

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  Step Up Training Institute

  • Nairobi, Kenya

  • Intern - Human Resource Department

    • Nov 2011 - Jun 2013
    • Nairobi, Kenya

    Job Descriptions.. Updating the internal databases with new employee information like contract details and employment forms.. Gathering payroll data like working hours, leaves and bank accounts.. Involved in recruitment process such as screening resumes and additional forms.. Drafting of internal communication.. Sit in on client meetings.. Complete additional training.