Experience

• 

  Porsche Centre Downtown Toronto

  • Financial Services Manager

    • Mar 2024 - Present

• 

  Policaro Group

  • Northwest Lexus

  • Financial Services Manager

    • May 2021 - Feb 2024
    • Northwest Lexus

    Negotiation · Lease Audit · Lease Financing · Leases · Lease Documentation · Commercial Leasing · Creative Problem Solving · Organization Skills · Customer Relationship Management (CRM) · Customer Service · Leadership · Daily Operations Management · Time Management · Management · Finance

• 

  Performance Auto Group

  • Classic Honda

  • Financial Services Manager

    • Aug 2020 - May 2021
    • Classic Honda

• 

  Policaro Group

  • Canada
  • Motor Vehicle Manufacturing
  • 200 - 300 Employee

  • Financial Services Manager

    • Nov 2019 - Jul 2020

    •Sell financing and credit life, accident and health insurance to customers•Provide customers with thorough explanation of aftermarket products, extended warranties, manufacturer and dealership service procedure and policies•Process finance and lease deals accurately through financial sources to secure approvals•Communicate to Sales Management when deals cannot get approved and ensure vehicle was stocked back into inventory•Work closely with General Sales Manager and General Manager to establish sales department goals and objectives

  • Business Office Administrator

    • Apr 2019 - Nov 2019

    •Submitting credit applications, completing documentation and reviewing accuracy, ensuring funding is in place•preparing fleet paperwork•assist in processing finance and lease transactions•preparing licensing for MTO•aid Pre-Owned Sales department with lease buyouts, lease returns and other needs •answering Finance inquiries

  • Customer Relations Manager

    • Feb 2018 - Apr 2019

    • Responsible for managing dealership client retention by becoming a trusted adviser to clients and strengthening their loyalty• Handle client complaints that demand management attention tactfully, promptly, and with genuine concern for client’s problems• Act as a liaison between Sales and Service departments• Collaborate with other members of dealership management team when necessary to resolve client conflicts and escalate accordingly• Oversee annual dealership training targets; managing course registrations, travel arrangements for sales and service employees• Manage Concierge team; supervising, hiring & training, scheduling• Possess strong knowledge of retail sales principles, methods, practices and techniques• Utilize CRM programs to analyze data pertaining to dealership client satisfaction and CSI (MaritzCX, Medallia, Social Media etc).• Reporting directly to General Manager, recommend process optimization techniques to ultimately enhance client experience and facilitate organic, profitable growth • Assist with dealership marketing initiatives including Track Day events, New Model launches etc.

  • Customer Concierge Team Lead

    • Mar 2017 - Feb 2018

    • Assisted with dealership client retention through personalized client care • Initiate personal contact with selected customers in sales and service departments (i.e. VIP, complaints, etc.)• Arrange monthly meetings with Senior Management summarizing previous month customer complaints and recommend process optimization to ensure customer satisfaction; Customer Advocate for BMW's National Customer Board Program• Contact customers post dealer visit 2-3 days, to ensure a satisfactory dealer experience• Manage all customer concerns, goodwill and complaints to management within Sales and Service departments• Manage team of 3 customer care consultants• Receive and screen communications to management team including in-person, phone calls and email messages in regards to customer complaints directing to appropriate individual, and following up to ensure matter is resolved • Help execute marketing events with creative marketing agency

  • Sales Administrator

    • Aug 2016 - Feb 2017

    • Manage inventory for all vehicles in the new car department• Assist sales manager in locating and processing nation wide dealer trades • Complete all administrative tasks related to the sale of the vehicles in new car department• Stock in all new and fleet vehicles • Prepare weekly sales meeting agenda, compile data for meetings and prepare meeting minutes

• 

  Hudson's Bay Company

  • Sales Associate

    • Nov 2013 - Aug 2016

    • Provided excellent customer service on the frontline at cash, as well as a sales associate • Helped maintain inventory, often organizing and replenishing stock• Helped promote and assisted customers throughout applications for HBC MasterCards• Assisted customers with placing online orders through the national inventory system • Strived in a competitive, commission based sales environment

• 

  adidas group

  • Sales Associate

    • Jun 2012 - Mar 2013

    • Worked both as cashier and sales associate• Pushed to hit target sales goal and consistently surpassed goals• Occasionally merchandized apparel and involved in stock maintenance• Received 96% customer satisfaction during mystery shop assessment• Enthusiastic group member and leader

• 

  TJX Canada/Winners Merchants International L.P.

  • Customer Service and Sales Associate

    • Sep 2011 - Jan 2012

    • Worked at customer service frontline and provided outstanding service • Maintained a positive attitude when dealing with customer complaints and always ensured customer satisfaction • Efficiently maintained a clean work environment in the store by organizing, cleaning and restocking shelves