Experience

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  Magma HDI General Insurance Company Limited

  • India
  • Insurance
  • 700 & Above Employee

  • Manager - Support ( Analytics and Business Intelligence )

    • May 2014 - Present

  • Deputy Manager - Support ( Analytics & Business Intelligence)

    • Jun 2014 - Mar 2023

    - Built the automation framework for sales reports, reducing processing time by 2/3- Streamlined Data Modelling activities in Excel, using PowerPivot for creating ad-hoc reports and drawing dashboards to enable key business decisions by delivering strategic insights - Supported Sales targets with cohort analysis, driving up-sell +18%• Automated 37 manual analytics report, ensuring complete data sanctity during the process of broadcasting them to different stakeholders.• Worked with cross-functional teams to structure problems, identify appropriate data sources, extract data and develop integrated information delivery solutions.- Identified and recommended process improvements that boosted sales by 15% over a quarter - Participated and provided technical leadership in all phases of BI projects: from discovery to delivery encompassing BRD, FRD, UAT and final sign off.- Created over 100+ presentations, infographics, and tables with QlickView, Excel & PowerPoint and presented them to senior management- Drew Budget , Designed Metrics, Computed Results and disseminated Communications for Contests and Reward & Recognition Programs- Engage with senior stakeholders in planning & forecasting Business Plans and present detailed analysis- Imparted training on Data Visualization, Product Management, Statistical Analysis, Quantitative Analysis, Analytics Reports, Dashboards Development, Business Intelligence & Reporting to various teams and departments

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  TATA AIG LIFE INSURANCE CO. LTD

  • BRANCH OPERATIONS MANAGER

    • Jan 2006 - Jun 2014

    Growth Path: Joined as Executive – Operations (Zone), promoted to the position of Sr. Executive – Operations (Zone) in Apr’07 and then to Branch Operations In-charge in Dec’07Key Result Areas: •Directed complete Operations Management (Insurance) functions entailing: o Developing& implementing underwriting guidelines, processes, workflow &application forms o Monitoring operations& streamlining processes to ensure operational efficiency in the best interests of the company o Mapping clients’ requirements and coordinating in developing & implementing processes in line with pre-set the guidelines•Led service operations for rendering quality services to clients & resolving issues within minimum TAT; assessed client’s feedback, evaluated areas of improvements & provided critical feedback to associates on the same for enhancing CSAT

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  Bajaj Allianz Life

  • Kolkata, West Bengal, India

  • CUSTOMER SERVICE EXECUTIVE

    • Nov 2004 - Jan 2006
    • Kolkata, West Bengal, India

    •Established quality standards for various operational areas and ensured adherence to SLAs and pre-defined work processes •Managed underwriting& customer service operations of various product portfolios; provided effective leadership and maintained a dynamic environment that fostered development opportunities and motivated high performance amongst team members