Experience

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  Tower Insurance

  • Auckland, New Zealand

  • Manager Motor Assessing

    • May 2023 - Present
    • Auckland, New Zealand

    Navigating technology, moder repair techniques and our network of repairers to bring innovative ways to produce great customer experiences while supporting our repair partners to develop their businesses.

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  Freelance

  • New Zealand and Australia

  • Claims and motor assessing

    • Jan 2023 - Jun 2023
    • New Zealand and Australia

    After taking a six week break I'm now available to help where I can in the insurance and/or motor industries.

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  NZ Underwriting Agencies Ltd

  • Auckland, New Zealand

  • Operations Motor Claims Manager

    • May 2018 - Feb 2023
    • Auckland, New Zealand

    Watch this space an update is due soon.

• 

  Rothbury Insurance Brokers

  • Auckland

  • National Motor Claims Manager

    • May 2018 - May 2018
    • Auckland

    Working on an exciting project in one of the most interesting sectors of motor insurance is challenging but downright rewarding. As project lead my brief is to set up a market leading motor claims unit for NZ Underwriting Agencies and we are meeting and exceeding our demanding goals thanks to clever management and great support. What’s not to love about working for this subsidiary of Rothbury Insurance? The excitement doesn’t end there though. The prestigious marques we care for encompass Ferrari, Lamborghini, Porsche and McLaren along with many, many others. We insure cars over 100 years old, hand built hot-rods, V8 powered blenders, race cars and so much more. Comprehending the excitement we have about our business is effortless. And we’re not done there either, we won’t be leaving out the countries most luxurious motorhomes, caravans and campervans either. They’re earmarked for phase two of the project in late 2018/early 2019. This is a journey I’m excited to be leading and I can’t wait to showcase how clever this team really is!

• 

  NZI

  • Claims Technical Manager

    • 2015 - May 2018

    Responsible for more than 22 staff around New Zealand, this role brings the best of the smash repair industry together with the best of the claims management sector of insurance. Taking a disciplined approach to managing the teams has assisted NZI remain as the market leading provider of heavy transport and commercial motor vehicle insurance in New Zealand.Each member of the different teams reporting into me show an immense amount of pride and they are all absolutely passionate about what they do. It's a privilege to lead such a professional and passionate team.

• 

  IAG

  • Australia
  • Insurance
  • 700 & Above Employee

  • Subject Matter Expert

    • Jan 2012 - Feb 2015

    System planning and development. Understand and share technical knowledge across multiple business streams and brands. Log, research and solve prioritised issues with a view to improvement and consistency.

  • NZI Claims Team Manager - Motor

    • 2012 - 2013

  • Broker Motor Technical Liaison

    • Aug 2008 - Jan 2012

    Assist NZI with vehicle smash repair and mechanical technical advice for non commercial, commercial and farm equipment. Regular contact with NZI's key Brokers to monitor, measure, plan and assist in strategising opportunities to improve service deliveries both locally and nationally.Foster high levels of customer service both internaly and externaly.Settlement negotiation for large and technical claims.

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  IAG New Zealand

  • Auckland

  • Motor Vehicle Assessor

    • Aug 2006 - Jun 2008
    • Auckland

    Cost and quality control of vehicle repairs for vehicles being repaired under the IAG brands primarily North of Auckland harbour bridge.