Experience

• 

  ValueLabs

  • Hyderabad, Telangana

  • Associate Vice President

    • Oct 2013 - Present
    • Hyderabad, Telangana

    Responsible for delivery, support operations and account management for clients in Malaysia region. Work with sales and assisting with growth strategy by supporting teams in adding new customers in Telco & retail industries. Involved in strategic planning and account growth programs. Responsible for meeting SLA’s and overall program management.Ensuring service SLA and availability to subscribers and corporate business partners. Manage and participate in the day-to-day event response, incident management, and problem management of IT applications in order to minimize the duration service interruption.

• 

  Infotech Enterprises IT Services Pvt Ltd ( Infotech IT )

  • Hyderabad, Telangana

  • Project Manager

    • Jan 2000 - Oct 2013
    • Hyderabad, Telangana

    1. Key responsibility of overall Service Delivery for projects end to end in area of SAP and Non SAP projects.2. Responsible for activities that integrate the various elements of project management.3. Ensure total adherence to SLAs/KPIs defined for service levels to the customers with focused implementation of process improvements and best practices within support area.4. Maintain in depth interaction with the client across various functional areas to comprehend and resolve apprehensions/issues rose relating to project delivery and its functional prowess and Creating Resource Estimation, Effort estimation and Work allocation.5. Responsible for delivery of projects, budgeting, resource/skill matrix management, and billing for the division.