Experience

• 

  Nirvana Inn

  • Sylhet

  • Receptionist and administrative assistent

    • Jun 2023 - Present
    • Sylhet

    •Delivered Front Office duties warmly and professionally.•Answered telephone calls, compiled detailed notes, and promptly forwarded as required.•Made travel arrangements and booked accommodations for guests.•Handled the scheduling of meetings and calendar management for senior staff.•Created email notifications, invitations, and agendas for meetings, events, and appointments.•Received, sorted, and distributed incoming mail.•Acted as the main contact for internal and external clients.

• 

  Fiverr

  • Vertual assistant

    • Nov 2022 - Apr 2023

    •Scheduled client appointments.•Handled internal systems by maintaining the CRM and updating the website. •Effectively managed and monitored inbound and outbound emails, ensuring timely responses. •Achieved a 40% increase in booked appointments compared to the average.

• 

  Prime taxis

  • United Kingdom

  • Call Center Executive (Remote)

    • Mar 2022 - Oct 2022
    • United Kingdom

    •Optimized customer experience by tailoring responses to individual needs.•Managed and escalated complaints effectively, resulting in 80% positive customer outcomes.•Maintained call center efficiencies, ensuring clear, effective communication with all departments.•Answered 40+ customer queries daily via inbound calls, emails, and live chats.•Delivered mobility assistance for passengers with disabilities.•offered a flexible schedule to meet company and customer needs.•Booked rides using mobile service applications.•Achieved high customer ratings on Telephonic booking systems.

• 

  ITEB

  • Sylhet, Bangladesh

  • Computer Instractor

    • Jan 2020 - Feb 2022
    • Sylhet, Bangladesh

    •Created instructional manuals aimed at guiding students in acquiring proficient computer handling skills.•Created instructional manuals aimed at guiding students in acquiring proficient computer handling skills.I instructed students in computer hardware and software usage, adeptly resolving any emerging technical glitches.•Created instructional manuals aimed at guiding students in acquiring proficient computer handling skills.•Instructed students in computer hardware and software usage, adeptly resolving any emerging technical glitches.•Established, organized, and upheld project files and documentation to ensure meticulous record management.

• 

  Aqua Events

  • Sylhet, Bangladesh

  • Event Coordinator

    • Mar 2018 - Jan 2020
    • Sylhet, Bangladesh

    •Provided managed assistance to the support team and oversaw vendor.•Effectively conveyed schedules and timelines to relevant parties.•Evaluated event requirements to establish and outline the range of services and project prerequisites. •Orchestrated event workflows and supervised subcontractors, ensuring the delivery of excellent pre-event preparations and on-the-day assistance.