Experience

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  Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)

  • Ottawa, Canada Area

  • Senior Analyst

    • Mar 2020 - Present
    • Ottawa, Canada Area

    Strategy Development Future of Work (people, space, technology)Workplace TransformationAnti-Racism and EquityWorkplace CultureCorporate Strategy DevelopmentClimate ChangeBusiness TransformationChange ManagementProject ManagementSecure SharePoint & Sensitive Data MigrationRecord RetentionInformation Management National Housing ConferenceAudit Onboarding Request for Proposal evaluation ATIP requestsHealth & Safety committee.

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  Indigenous Services Canada | Services aux Autochtones Canada

  • Gatineau, QC

  • Project Coordinator

    • 2018 - Mar 2020
    • Gatineau, QC

    Information Management Branch - Information Management Transformation OfficeEmployee recruitment, development, and retention;Policy and framework writing;Staff planning/organizational chart for the branch;Research and cross-department collaboration on initiatives;People Management committee chair;Hiring process from developing job postings to holding interviews to onboarding new employees;Programming a skills inventory matrix for strategic resourcing, including UX testing;Logistics, vendor procurement, AV/IT, programming, and planning of branch-wide all-staff meetings;Request for proposal bid evaluation, contract awarding, and procurement; Department mobile device database maintenance, inventory tracking, and billing reconciliation; Help desk support to clients for device setup, install, training, and troubleshooting;Emergency notification system design, testing, and implementation;Intranet site revitalization including design and content creation; Reporting to clients, directors, CIOs, etc.;Communications (briefing notes, all-staff e-mails, Deputy Minister scripts, etc.);Executive/ management team meeting facilitation; Project scheduling, executing, monitoring, and controlling;Project documentation and administrative support.

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  United Way/Centraide Ottawa

  • Ottawa, Ontario, Canada

  • Logistics Coordinator

    • Jun 2016 - May 2018
    • Ottawa, Ontario, Canada

    Government of Canada Workplace Charitable Campaign (GCWCC)Project management of events with over 5000 attendees including deputy ministers, the Governor General, and the mayor to support community building;Hiring, onboarding, training, management, supervision, mentoring, and performance evaluation of new staff and volunteers;Planned, executed, monitored, evaluated, and reported on the programs I managed providing opportunities to increase engagement and improve efficiency of resource use;Stakeholder engagement, management, relationship development, and support through mail outs, emails, phone calls, and in person at events;Information Management- client database operation and file storage system use and maintenance ensuring information was up to date and the file system was easy to navigate;Preparation and delivery of Sponsorship and external client information packages;First point of contact for national and local hotlines and E-mail inboxes, acting as liaison for partners and maintaining positive client relationships;Scheduling, budgeting, and financial reporting to senior management;Planning and hosting information booths and fundraising initiatives to bring awareness while raising over $200,000 for charities;Website revitalization, including content writing, design, back end support, and UX testing;Development of communication and marketing material, tracking registration, volunteer coordination, and managing hospitality for events, meetings, and training sessions;Data collection, mapping, and analysis of statistics presenting findings with a contextual narrative;Promoted organizational growth by collecting feedback and reporting on donor trends for future planning;Responsible for inventory tracking and scheduling the use of marketing materials loaned to clients;Developed step by step on-boarding process guide for new employees.

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  Dunn's Famous

  • Ottawa, Canada Area

  • Server

    • Nov 2014 - Apr 2017
    • Ottawa, Canada Area

    Memorized menu and daily specials to better inform customers of options available to them;Performed closing duties including cleaning and cashing out the tills reporting accurate transactions;Worked with kitchen staff to serve drinks and food promptly that exceeded expectations;Trained new staff on operations and the point of sale system;Completed side duties during service.

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  Halogen Software

  • Ottawa, Canada Area

  • Administrative Assistant

    • Apr 2016 - May 2016
    • Ottawa, Canada Area

    Front-desk operations, including opening and closing duties;Represented the organization well by greeting clients in a friendly manor and connecting client calls to the appropriate individual efficiently;Accurately ordered and sett up catering for meetings, including cleaning the space afterwards;Organized courier services;Disseminated internal communications.

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  H&R Block

  • Ottawa, Canada Area

  • Customer Service Professional

    • Dec 2015 - May 2016
    • Ottawa, Canada Area

    Worked with client’s schedules matching them with the best suited tax professional to meet their needs;Managed billing, transactions, financial records, and end of day deposits as key holder;Database operation and management ensuring client’s privacy and confidentiality;Responded to inquiries by phone, e-mail, and in person promptly ensuring client satisfaction;Worked with CRA to file tax returns with the use of online in-office software and communication systems.

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  ACORN Canada

  • Ottawa, Canada Area

  • Project Manager

    • Jan 2016 - Apr 2016
    • Ottawa, Canada Area

    Responsible for the design, coordination, and implementation of a sustainable outreach strategy with no budget;Led a project team assigning roles and holding regular check-ins on progress and offering support when needed;Worked with stakeholders to establish business needs and build partnerships;Identified and prioritized key activities to maximize impact, assessing feasibility with the resources available;Identified target audiences defining objectives while considering potential risks and success factors identified through various research methods;Increased sponsorship from local businesses and public visibility for events;Built a communication strategy and established a social media presence to more easily share information across platforms;Organized and executed a fundraising event including recruiting volunteers and procuring vendors;Established donor database updating all contact information ensuring an easy to maintain format;Provided strategies customized for the organization’s needs to increase growth, public awareness, and financial contributors.

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  Calypso Theme Waterpark

  • 2015 Calypso, Limoges, Ontario

  • Bartender and Server

    • Jun 2015 - Sep 2015
    • 2015 Calypso, Limoges, Ontario

    Provided excellent customer service;Predicted sales and ordered supplies accordingly;Efficiently took orders with accuracy;Prepared the bar for opening and locked up for closing;Stocked supplies and cleaned the beach bar area;responded to customer concerns with empathy.

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  The Bourbon Room

  • 400 Dalhousie Street, Ottawa, ON

  • Server, Coat Check, Promotion

    • Jan 2015 - Mar 2015
    • 400 Dalhousie Street, Ottawa, ON

    Trained with bar staff to learn more about making and serving classic cocktails to enhance the customer’s experience;Promoted sponsored events and drinks utilizing up-selling techniques to increase profits;Maintained coat room answering questions and assisted guests;Built lasting relationships interacting with with customers.

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  Conroy Munro Law Office

  • 106 College Street, Sudbury, Ontario

  • Legal Administrative Assistant

    • Jun 2009 - Jan 2015
    • 106 College Street, Sudbury, Ontario

    Served the needs of clients demonstrating exemplary customer service;Provided accounting services processing client payments and submitting deposits for various accounts;Scheduled and coordinated the office’s daily events and appointments;Filed legal documents accurately with the court under strict deadlines;Improved efficiency by designing a streamlined client information retrieval system;Maintained a clean and inviting work environment.

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  Father and Sons restaurant

  • 112 Osgoode Street, Ottawa, ON

  • Server

    • 2015 - 2015
    • 112 Osgoode Street, Ottawa, ON

    Took on opening duties as a key holder preparing the restaurant for customers;Inventory stocking and management;Accurately recorded orders and served tables in a fast-paced environment;Ensured a safe and pleasant environment for patrons.

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  City of Greater Sudbury

  • Camp Sudaca/ Algonquin Playground

  • Camp Counselor

    • Jun 2013 - Sep 2014
    • Camp Sudaca/ Algonquin Playground

    Responsible for the development, safety, and supervision of 55 children;Planned and participated in daily activities and field trips;Promoted community engagement by planning a fundraiser with the campers for a local charity we chose together;Provided first aid and reviewed the environment daily to ensure the safety of the campers;Resolved interpersonal conflicts in a supportive environment;Performed basic cleaning duties at the beginning and end of each day.

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  Urban Outfitters

  • Ottawa, Canada Area

  • Sales associate

    • Aug 2013 - Jun 2014
    • Ottawa, Canada Area

    Greeted customers and provided a positive and respectful shopping experience;Remained well-informed of upcoming promotions and availability of stock in store, suggesting complementary items and making recommendations based on their interests;Acted as a brand ambassador with extensive knowledge of the products;Maintained a constant presence on the sales floor to prevent theft.

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  YMCA

  • Durham Street, Sudbury, ON

  • Lifeguard, Swim Instructor, Camp Counselor

    • Sep 2010 - Aug 2013
    • Durham Street, Sudbury, ON

    Life guarding (supervising patrons);Administered first aid and filed incident reports;Monitored and maintained pool chemical levels;Taught swimming lessons to ages 6 months to 13 years, creating lesson plans and report cards to encourage progress; Participated in regular skills development and safety workshops;Taught lifesaving skills catering approaches to student’s learning styles;Set up and take down of event spaces;Supervised children while organizing and participating in activities at the pool and in the recreational space.

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  Dairy Queen

  • Ontario, Canada

  • Sales Associate

    • May 2011 - Sep 2011
    • Ontario, Canada

    Greeted guests with enthusiasm going above and beyond to ensure customer satisfaction;Prepared and decorated a high volume of ice cream cakes while working in cold temperatures;Participated in the Miracle Treat Day charitable fundraiser and encouraged business;Prepared dessert treats within 0.3G accuracy of weight and size;Trained and provided orientation for new staff;Assisted team members working in various roles across departments when needed to ensure prompt service;Remained current on new products and promotions;Accurately recorded orders processing payments swiftly while administering the correct change;Maintained a clean and sanitary work environment;Provided ingredient and food preparation information recommending products safe for those with dietary restrictions;Organized and maintained product stock, ordering inventory when needed.