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Mundia Libati Ambcs profile image

Mundia Libati Ambcs

Customer Service Representative at Emperor Palace Entertainment Limited
Intro Book
Customer service professional with IT and management expertise
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Location
Lusaka, Lusaka Province, Zambia, ZM
Languages
  • English -
Skills
  • Customer Service
  • Information Technology
  • Microsoft Excel
  • Call Centers
  • Data Entry
  • Show all
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Bio

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Mundia Libati Ambcs is a seasoned customer service professional with experience in IT, management of information systems, and call centers. She holds a Certificate in Information Technology and a Higher Diploma in Management of Information Systems.

Credentials

  • Management of information systems
    BCS, The Chartered Institute for IT

Experience

  • Emperor Palace Entertainment Limited
    • Lusaka, Zambia
    • Customer Service Representative
      • Jan 2022 - Present
      • Lusaka, Zambia

  • Armaguard Security Limited
    • Cashier
      • Jun 2021 - Jan 2022

  • Absa Group
    • Customer Service Advisor
      • Jul 2021 - Oct 2021

  • Multichoice Zambia
    • South Africa
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • branch stock controller
      • Sep 2016 - May 2020

      Responsible for maintaining the supply and demand of inventory and ensuring that there are adequate stocks available.

    • Customer Service Representative
      • Nov 2014 - May 2020

       Handle customer inquiries, complaints, billing questions. Provided customers with technical support using maintenance procedures created with company products. Take payments and other pertinent information such as telephone numbers. Inform customers about deals and promotions

    • Sales Administrative Assistant
      • Nov 2014 - Mar 2015

  • MultiChoice
    • South Africa
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Customer Service Representative
      • Apr 2015 - May 2020

      interact with customers to provide them with information to address inquiries regarding products and services. In addition,deal with and help resolve any customer complaints.

    • Customer Service Representative
      • Apr 2015 - May 2020

    • Sales Administrative Assistant
      • Nov 2014 - Mar 2015

  • MTN ZAMBIA HQ
    • Lusaka Zambia
    • Call Centre Agent
      • Jan 2014 - Nov 2014
      • Lusaka Zambia

  • Zambezi FM
    • IT Assistant officer(part time)
      • Jan 2010 - Dec 2013

       Identification and prioritization of IT needs in each financial year. Specification, ordering and installation of equipment and software. Control over and maintenance of user accounts. Maintenance of 24-hour email and internet access. Database maintenance.

    • Data Entry Clerk
      • Jan 2010 - Dec 2010

      Enter data into the Computer.Validate data being entered.Maintain database records.Assist other Administrative staff in typing, solving computer problems, at times helping to transport the news crew to cover events as they happen.

Education

  • 2007 - 2007
    cavendish university
    Certificate, Information Technology
  • 2011 - 2012
    Rexton Polytechnic College
    higher diploma, Management of Information System
  • 2008 - 2009
    Zambia Institute of Management
    Diploma, Management of Information Systems
  • 2001 - 2006
    Ibex Hill School ltd

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Entertainment Providers”

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