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Muhd Ehsan Kamil Mohd Radzi profile image

Muhd Ehsan Kamil Mohd Radzi

Lead, Operation Support - Ground Handling & Integrated Operation Control Centre at Pos Aviation (a subsidiary of Pos Malaysia)
Intro Book
Operations professional with 9+ years of experience in ground handling and integrated operation control centre management.
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Location
Sepang, Selangor, Malaysia, MY
Languages
  • Malay Native or bilingual proficiency
  • English Professional working proficiency
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Bio

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Muhd Ehsan Kamil Mohd Radzi is a seasoned operations professional with 9+ years of experience in ground handling and integrated operation control centre management. He has a strong background in data analysis, customer service, and team leadership. He holds various certifications in training and development, including Train The Trainer and Strategic Thinking.

Credentials

  • KUL A-CDM Project - Train The Trainer
    Malaysia Airports
    Aug, 2023
    - Apr, 2026
  • Ground Handling Instructor (Category 2: Passenger Handling)
    Civil Aviation Authority of Malaysia
    Oct, 2020
    - Apr, 2026
  • Altea CM Supervisory - Train The Trainer
    Qatar Airways
    Sep, 2020
    - Apr, 2026
  • Customer Handling Course - Train The Trainer
    Qatar Airways
    Sep, 2020
    - Apr, 2026
  • Great Service Delivery - Train The Trainer
    Qatar Airways
    Sep, 2020
    - Apr, 2026
  • Become a Learning & Development Professional
    LinkedIn Learning ⋅ Course Certificate
    Apr, 2020
    - Apr, 2026
  • Strategic Thinking
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Train the Trainer
    LinkedIn
    Mar, 2020
    - Apr, 2026
  • Articulate 360: Interactive Learning
    LinkedIn Learning ⋅ Course Certificate
    Jan, 2020
    - Apr, 2026
  • Become a Customer Service Specialist
    LinkedIn Learning ⋅ Course Certificate
    Jan, 2020
    - Apr, 2026
  • Communication Foundations
    Project Management Institute, Washington DC Chapter, Inc
    Jan, 2020
    - Apr, 2026
  • Creating a Culture of Learning
    HRCI
    Jan, 2020
    - Apr, 2026
  • Creating a Leadership Development Program
    HRCI
    Jan, 2020
    - Apr, 2026
  • Customer Service Foundations
    Project Management Institute, Washington DC Chapter, Inc
    Jan, 2020
    - Apr, 2026
  • Developing a Learning Mindset
    Project Management Institute, Washington DC Chapter, Inc
    Jan, 2020
    - Apr, 2026
  • Developing Managers in Organizations
    Project Management Institute, Washington DC Chapter, Inc
    Jan, 2020
    - Apr, 2026
  • Gamification of Learning
    LinkedIn Learning ⋅ Course Certificate
    Jan, 2020
    - Apr, 2026
  • Improve Your Presentation Skills
    LinkedIn Learning ⋅ Course Certificate
    Jan, 2020
    - Apr, 2026
  • Improve Your Problem-Solving Skills
    LinkedIn Learning ⋅ Course Certificate
    Jan, 2020
    - Apr, 2026
  • Instructional Design: Adult Learners
    LinkedIn Learning ⋅ Course Certificate
    Jan, 2020
    - Apr, 2026
  • Measuring Learning Effectiveness
    Project Management Institute, Washington DC Chapter, Inc
    Jan, 2020
    - Apr, 2026
  • Organizational Learning and Development
    HRCI
    Jan, 2020
    - Apr, 2026
  • PowerPoint Essential Training (Office 365)
    Microsoft
    Jan, 2020
    - Apr, 2026
  • Train The Trainer
    HRDF - Human Resources Development Fund Malaysia
    Aug, 2019
    - Apr, 2026
  • SITA Horizon DCS - Train The Trainer
    Air Arabia
    Jul, 2019
    - Apr, 2026
  • Sabre Sonic DCS - Train The Trainer
    Oman Air
    Jun, 2019
    - Apr, 2026
  • iPort Departure Control Suite - Train The Trainer
    VietJet Air
    May, 2019
    - Apr, 2026
  • Train The Trainer
    Pos Aviation (a subsidiary of Pos Malaysia)
    Jan, 2019
    - Apr, 2026

Experience

  • Pos Aviation (a subsidiary of Pos Malaysia)
    • Airlines and Aviation
    • 200 - 300 Employee
    • Lead, Operation Support - Ground Handling & Integrated Operation Control Centre
      • Jan 2024 - Present

      Ground Handling & Integrated Operation Control CentreOperation Support to collect, analyze and report data related to the company’s customer support operations. The team identifies key performance indicators (KPIs) such as Flight on-time performance, Customer Relation Management, and increase staff productivity. Also, involved in monitoring performance over time and creating strategies to identify and address potential areas of improvement and issues.

    • Executive - Integrated Operation Control Centre
      • Jul 2021 - Dec 2023

      Integrated Operation Control CentreInvolved in analyzing the ground operational KPIs, performance target and operational support. Focusing on flight delays over departure and baggage handled over shortshipped. Responsible for the day-to-day regulation of the flight operations from dispatching crew members, solving their and passenger’s problems, to dispatching flights on their respective routes.

    • Associate Line Trainer - Passenger Handling
      • Apr 2019 - Dec 2022

      Passenger Handling DepartmentAirline Trainers meet line managers and supervisors to assess the training needs of individual departments. They must also evaluate the competency levels of individual trainees so that they can work with employees with different knowledge and skill levels.

    • Passenger Service Officer - Cathay Dragon & Royal Brunei
      • Jan 2017 - Mar 2019

      Passenger Handling DepartmentPassenger Service Officer duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

    • Customer Service Officer - Cathay Pacific & Royal Brunei
      • Nov 2014 - Dec 2016

      Passenger Handling DepartmentCustomer Service Officer is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all Advanced Airlines (AA) passengers and potential passengers/guests.

  • Universiti Utara Malaysia
    • Kubang Pasu, Kedah, Malaysia
    • Human Resources Intern
      • 2013 - 2013
      • Kubang Pasu, Kedah, Malaysia

      Executive Development Centre (EDC-UUM)HR Intern responsibilities include updating employee records with new hire information, screening resumes and scheduling interviews. Involved in company approaches payroll, recruiting and employee development. Also, assist in organizing and coordinating on HR policies and procedures.

  • Universiti Utara Malaysia
    • Kubang Pasu, Kedah, Malaysia
    • Waiter and Bartender
      • 2009 - 2009
      • Kubang Pasu, Kedah, Malaysia

      Executive Development Centre (EDC-UUM)Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages. Cleaning and sanitizing work areas, utensils and equipment. Cleaning service and seating areas. Describing menu items and suggesting products to customers.

Education

  • 2011 - 2014
    Universiti Teknologi MARA
    Bachelor of Administrative Science (Hons), Faculty of Administrative Science & Policy Studies
  • 2009 - 2010
    SMK Changlun
    Malaysia Higher Education Certificate (STPM), SOCIAL SCIENCES

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Airlines and Aviation”

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