Experience

• 

  Optimum Group Partnerships

  • United Kingdom
  • Security and Investigations
  • 1 - 100 Employee

  • Business Development Manager

    • May 2017 - Sep 2021

    Developed and implemented strategic business plans and marketing strategies. Served as a passionate member of the Business Development team, helping to drive overall market and technical strategy. Identified specific prospects to reach out to, with an effective plan for communicating the specific value proposition for their business. Prepared and delivered business reviews to the senior management team regarding progress. Managed complex contract negotiations and communication with legal professionals.

  • Customer Service Manager

    • Sep 2012 - Apr 2017

    Identifying customer requirements by maintaining contact with customers, regular meetings, conducting surveys, forming focus groups, benchmarking best practices, analysing information and processes to provide better customer experience, resolving client problems, completing business audits, identifying customer service trends, determining system improvements and implementing change.Maintained up to date knowledge of products and services. Handled customer calls and responded to queries about services, product malfunctions and billing. Worked to address all customer concerns in a timely and effective manner. Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.

  • Opertaions Manager

    • Jul 2009 - Aug 2012

    Responsible for large no of clients and working with security team, maintaining service standards, meeting client requirements and maximising overall customer satisfaction.Other key expertise involves orienting, training, mentoring and disciplining employees, communicating job expectations, monitoring, appraising and reviewing job contributions, enforcing policies and procedures.