Experience

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  ECU Worldwide (Pvt.) Ltd

  • Karāchi, Sindh, Pakistan

  • Senior Pricing & Customer Service Officer

    • Mar 2021 - Dec 2023
    • Karāchi, Sindh, Pakistan

    > Developing and implementing pricing strategies that enhance profitability. > Analyzing price change requests from the sales team by evaluating margin impact, potential incremental volume, and competitor price levels. > Forecasting revenue and market share based on market trends, profit margins, and sales volumes. >Communicate findings effectively to relevant departments of the company. > Scope out opportunities based on market trends and industry condition. >Assessing data from a variety of sources to gain insights into pricing strategies and market trends. >Tracking customer engagement to develop effective pricing strategies for different services. > Ensure accurate and timely client invoicing. > Ensure all customers standard operating procedures are followed and updated. > Assist customers on status of their shipments, outstanding shipments and tracking. > Manage end to end shipment cycle which starts from different origins to destination port. > Maintain relationship with carriers, network offices and customers. > Excellent multitasking skills within work space as well as computer software programs. > Provide gratifying customer service support and timely respond to general telephone / e-mail enquiries. > Promote excellent customer service and ensure satisfaction is delivered consistently. > Managing all important documents such as D.O., invoices, bills of lading debit / credit notes, etc. >Demonstrate excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. > Managing and supervising matters related to inbound and outbound shipments. > Collaborates and communicates with logistics technicians, customer service representatives, service providers and others involved in the shipment and receipt of products.

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  Dynamic World Wide Logistics Group

  • Karāchi, Sindh, Pakistan

  • Pricing Executive

    • Jul 2020 - Feb 2021
    • Karāchi, Sindh, Pakistan

    > Receiving queries from customers, Sales persons and overseas partners and attend the same on priority basis.> Handling prime corporate clients (DHL, Dawlance, Agha Steel, Soorty, Yunus Textile E.T.C).> Negotiate and check for competitive rates with multiple agents. > Dealing with calls, emails, messages, answering customer queries and informing them regarding their consignments.> Respond to complaints from customers and give after-sales support.> Run, compile, and distribute regular sales and pricing reports.> Clarify any operations discrepancies as they arise and adjust in a timely manner to avoid further issues.> Managing all important documents such as D.O., invoices, bills of lading, debit / credit notes, etc.> Keep strong follow up with all clients to increase volume of shipments.

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  Facilities Shipping Agency (Pvt) Limited

  • Karāchi, Sindh, Pakistan

  • Pricing Coordinator

    • Nov 2017 - Jan 2020
    • Karāchi, Sindh, Pakistan

    > Responsible for pricing structure of all corporate and forwarder accounts. > Handling prime corporate clients (DHL, Aga Khan Hospital). > Negotiation and managing of completion of business transactions globally. > Accountable for logistics and administrative jobs, as well as coordination with sales department regarding after sales claims. > Handling calls, emails, messages, answering customer queries and informing them regarding their consignments. > Respond to complaints from customers and give after-sales support. > Managing all important documents such as D.O., invoices, bills of lading debit / credit notes, etc. >Run, compile, and distribute regular sales and pricing reports. > Review market alerts and comparisons to effectively identify any margin opportunities. > Clarify any operations discrepancies as they arise and adjust in a timely manner to avoid further issues. > Work closely with team members and communicate other departments to establish the feasibility of customer requests and to ensure that the commitment given to the customer is fulfilled in accordance with the company prime service standards.

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  ICM JAPAN

  • Karāchi, Sindh, Pakistan

  • International Business Consultant

    • Dec 2016 - Aug 2017
    • Karāchi, Sindh, Pakistan

    > Management of foreign business accounts. > Facilitating deals in automobiles with international client. > Ensuring excellent customer support with new generation leads. > Make recommendations to management to improve customer experience.