Bio
Credentials
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Google IT Support Professional Certificate
GoogleNov, 2023- Apr, 2026 -
IT Security: Defense against the digital dark arts
CourseraNov, 2023- Apr, 2026 -
Operating Systems and You: Becoming a Power User
CourseraNov, 2023- Apr, 2026 -
The Bits and Bytes of Computer Networking
CourseraOct, 2023- Apr, 2026 -
System Administration and IT Infrastructure Services
CourseraSep, 2023- Apr, 2026 -
Technical Support Fundamentals
CourseraSep, 2023- Apr, 2026 -
CCNA Routing and Switching : Routing and Switching Essentials
Cisco Networking AcademyMar, 2019- Apr, 2026 -
CCNA Routing and Switching : Scaling Networks
Cisco Networking AcademyMar, 2019- Apr, 2026 -
CCNA Routing and Switching: Connecting Networks
Cisco Networking AcademyMar, 2019- Apr, 2026 -
CCNA Routing and Switching: Introduction to Networks
Cisco Networking AcademyMar, 2019- Apr, 2026 -
Certified Computer Networks Associates - Training
Nicon Group of CollegesMar, 2019- Apr, 2026 -
CCNP: Cisco Certified Specialist - Enterprise Core
CiscoDec, 2023- Apr, 2026 -
Microsoft Certified: Azure Administrator Associate
MicrosoftJan, 2024- Apr, 2026
Experience
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Tungsten Studios
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Islamabad, Pakistan
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Network/IT Administrator
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Mar 2022 - Present
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Islamabad, Pakistan
Installed, updated, maintained, secured, troubleshot software and equipment, and resolved technical issues in a timely manner and taking backups regularly.Developed and maintained technical documentation for software systems.Improved software performance by 10% through optimization and refactoring. Assisted senior engineers in reducing technical support requests by 25% through proactive problem-solving.Trained users on proper use of network resources, security best practices, and system access procedures
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Ciscom Institute
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Rawalpindi, Punjab, Pakistan
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Network Support Officer
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Nov 2020 - Feb 2022
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Rawalpindi, Punjab, Pakistan
Collaborating with other IT professionals to ensure that the network is functioning optimally.Documenting network changes made to the network, such as hardware upgrades, software updates, and security modifications.Providing technical support to users who are having issues with the network or with specific software applications.installing and configuring all necessary hardware and software components to ensure that the network is functioning properly.
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Access.Net
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Rawalpindi, Punjab, Pakistan
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Junior IT Support Engineer
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Aug 2019 - Oct 2020
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Rawalpindi, Punjab, Pakistan
Provided technical support for LAN, WAN, and VPN environments, including switch and router configuration, firewall rules creation, and troubleshooting.Installed, configured, and maintained network security devices, such as firewalls, VPNs, and intrusion detection systems.Assisted in the design and implementation of new network solutions, ensuring they are in line with the organization's security standards.
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Education
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2014 - 2018National University of Modern Languages (NUML)
Bachelor's of Science in Computer Science (Honors), Computer Science
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References
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