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Bio

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Muhammad Jahangir Kiyyani is a seasoned IT professional with 5+ years of experience in network administration, technical support, and software development. He holds various certifications, including Google IT Support Professional Certificate and CCNA Routing and Switching certifications. He has worked with top companies in Pakistan, including Tungsten Studios, Ciscom Institute, and Access.Net.

Credentials

  • Google IT Support Professional Certificate
    Google
    Nov, 2023
    - Apr, 2026
  • IT Security: Defense against the digital dark arts
    Coursera
    Nov, 2023
    - Apr, 2026
  • Operating Systems and You: Becoming a Power User
    Coursera
    Nov, 2023
    - Apr, 2026
  • The Bits and Bytes of Computer Networking
    Coursera
    Oct, 2023
    - Apr, 2026
  • System Administration and IT Infrastructure Services
    Coursera
    Sep, 2023
    - Apr, 2026
  • Technical Support Fundamentals
    Coursera
    Sep, 2023
    - Apr, 2026
  • CCNA Routing and Switching : Routing and Switching Essentials
    Cisco Networking Academy
    Mar, 2019
    - Apr, 2026
  • CCNA Routing and Switching : Scaling Networks
    Cisco Networking Academy
    Mar, 2019
    - Apr, 2026
  • CCNA Routing and Switching: Connecting Networks
    Cisco Networking Academy
    Mar, 2019
    - Apr, 2026
  • CCNA Routing and Switching: Introduction to Networks
    Cisco Networking Academy
    Mar, 2019
    - Apr, 2026
  • Certified Computer Networks Associates - Training
    Nicon Group of Colleges
    Mar, 2019
    - Apr, 2026
  • CCNP: Cisco Certified Specialist - Enterprise Core
    Cisco
    Dec, 2023
    - Apr, 2026
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Jan, 2024
    - Apr, 2026

Experience

  • Tungsten Studios
    • Islamabad, Pakistan
    • Network/IT Administrator
      • Mar 2022 - Present
      • Islamabad, Pakistan

      Installed, updated, maintained, secured, troubleshot software and equipment, and resolved technical issues in a timely manner and taking backups regularly.Developed and maintained technical documentation for software systems.Improved software performance by 10% through optimization and refactoring. Assisted senior engineers in reducing technical support requests by 25% through proactive problem-solving.Trained users on proper use of network resources, security best practices, and system access procedures

  • Ciscom Institute
    • Rawalpindi, Punjab, Pakistan
    • Network Support Officer
      • Nov 2020 - Feb 2022
      • Rawalpindi, Punjab, Pakistan

      Collaborating with other IT professionals to ensure that the network is functioning optimally.Documenting network changes made to the network, such as hardware upgrades, software updates, and security modifications.Providing technical support to users who are having issues with the network or with specific software applications.installing and configuring all necessary hardware and software components to ensure that the network is functioning properly.

  • Access.Net
    • Rawalpindi, Punjab, Pakistan
    • Junior IT Support Engineer
      • Aug 2019 - Oct 2020
      • Rawalpindi, Punjab, Pakistan

      Provided technical support for LAN, WAN, and VPN environments, including switch and router configuration, firewall rules creation, and troubleshooting.Installed, configured, and maintained network security devices, such as firewalls, VPNs, and intrusion detection systems.Assisted in the design and implementation of new network solutions, ensuring they are in line with the organization's security standards.

Education

  • 2014 - 2018
    National University of Modern Languages (NUML)
    Bachelor's of Science in Computer Science (Honors), Computer Science

Suggested Services

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Industry Focus. “Animation”

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