Experience

• 

  Eltizam Asset Management Group

  • Abu Dhabi, United Arab Emirates

  • Soft service manager

    • Feb 2017 - Feb 2018
    • Abu Dhabi, United Arab Emirates

     managing a portfolio of large scale, prestigious Commercial, Residential, Master Community, Leisure and Retail projects  project management; creating project timelines, creating project budgets, defining and allocating resources, managing the project development and identifying/negating any potential risks;  managing client accounts: Interacting and coordinating with clients to ensure long term relationship are maintained. identifying client’s business needs and proposing appropriate solutions. Preparing regular client reports and attending client meetings; being the signatory/process owner for all internal and external soft service contracts and point of contact for all soft service related tenders/proposals;  KPI/SLA management - being the contractual point of contact for client related issues across multiple sites throughout the region.  budget control for all soft service projects and project costing;  creating and implementing site specific Soft Service and Security escalation processes;  dealing with staff recruitment, mobilization and staff training,  sourced equipment for purchasing/leasing and negotiated short and long-term leases and delivery expectations

• 

  Enova by Veolia

  • Abu Dhabi

  • Soft Service Manager

    • Jul 2014 - Feb 2017
    • Abu Dhabi

     Effective management of service delivery that excels the clients’ SLAs and KPIs Ensuring compliance of statutory and company HSE&Q (Health, Safety, Environment & Quality) policies and procedures.  Support in the development, co-ordination and management of the delivery of Soft Facilities Management Services, Waste Management and Landscaping Services, Pest control, Window Cleaning and Façade Cleaning Services to meet the financial targets and regulatory standards of the project.  Manage Supervisors within the project, with the responsibility for the financial viability, planning, co-ordination, and delivery of Services. Preparing the management reports (Weekly, Daily, Monthly, and Quarterly Basis).  Planned strategy to ensure efficient management of assets – managed, maintained and supported the reliability of the systems, equipment, properties and assets in the project. Managed contracts, contractors, and purchasing functions and provided support for the project budget.  Maintained and operated the facilities – Managed resources including budget, staff, contractors, suppliers and finances.  Supervised the development of cleaning services across various site.  Directed all activities relating to contracted facility services, including but not limited to technical reviews, materials, equipment and product requisitions.  Estimate the costs of equipment and machinery required for various projects.  Researched the possible areas of development in multiple projects in accordance with the established objectives.  Introduced changes in existing projects without disturbing the ongoing process, thus increasing output and reducing operating costs

• 

  Emrill Services LLC

  • Dubai

  • Soft Service Supervisor/ BICSc's Trainer

    • Apr 2013 - Jun 2014
    • Dubai

     Assign team members their duties and inspect work for conformance to prescribed standards of cleanliness.  Investigate complaints regarding housekeeping service and equipment taking immediate corrective action.  Liaising and supporting various departments,  coordinating work activities and interdepartmental team work  Conduct orientation/inductions to explain company policies, procedures, core values and their site expectations.  Oversee stock Inventories, ensuring stock levels and supplies are adequate for the various projects  Evaluate records to forecast department personnel requirements.  Make recommendations to improve service and ensure more efficient operation.  Prepare reports concerning site, payroll, and department expenses.  Attend staff meetings to discuss company policies and patrons' complaints.  Establish standards and best practices for all housekeeping staff.  Advise managers, desk clerks, and/or administrators of rooms which are ready for occupancy.  Record and review data with regards to work assignments, personnel actions and time cards,  Screen job applicants, assist in interviews, train new employees and recommend promotions, transfer. Attended BICSs Trainer course in-order to train the company’s employees in line with industry best practice.  Responsible for new staff training and structured training programs.

• 

  Hasnain Tanweer Assocaites (Pvt) Ltd

  • Islamabad

  • Payroll Coordinator

    • Apr 2012 - Dec 2012
    • Islamabad

    • Coordination with Client Management (HR / Other Management)• Documentation of Newly Hired staff • Invoicing & Salary Disbursement• Process Invoices• Separations/Terminations & Final Settlements• To build strong relationship with Client HR / Management• To streamline HR Process• Issue Offer Letter to the Employee as per the request of Client• Receive Documents from Client Management • Check all necessary documents & make a personal File of Employee• Inform Employee / Client in case of incomplete documents & obtain the missing documents from concerns• Issue Appointment Letter to the Employee & send it to Employee / Client• Follow up from Employee / Client for the receiving of Appointment Letter\• Register the employee in EOBI, ESSI (If applicable), Insurance (Life & Health) & make the Employee ID Card & other cards accordingly • Responsible for issuing Warning, Termination & other Letters to the Employee as per the request of Client• Keeping all the records of Islamabad Branch. • Liaison with Clients for Hiring and joining of new staff. • Making schedules for meetings of our executives with our clients.• Maintaining attendance data and leave status for employees.• Processing of medical and other allowances claims of employees.• Addressing any grievances arising to staff. • Arranging recreational events for employees.• Make the duty Rosters of Admin staff • Make the purchase requests for stationary of office• Clarify goals and reach agreement maintaining the interests of all parties• Keep up to date with market trends and new developments utilizing information for business improvement• Build and maintain excellent relationships with colleagues and clients• Ability to overview situations, review and evaluate, defining set plans to achieve business goals• Problem solving at a strategic level, working with others to reach a resolution• Careful planning to achieve accurate and timely results

• 

  Saudi Aramco

  • Tanajib

  • Project Coordinator

    • Jul 2009 - Apr 2010
    • Tanajib

    • Assuming responsibility for the soft service operations to ensure contract service compliance in accordance with efficient and effective service delivery.• Ensure that soft services contractual objectives (KPI’s and SLA’s) are disseminated to the staff and appropriate actions are completed in a timely manner.• Determine performance standards, undertake audits, and identify trends, gaps, deficits. Monitor compliance with Service Level Agreements. That Armco’s Employees get full service as per the service standards set by the Management.• Investigating customer complaints and providing written reports to the Operations Manager with recommendations for remedial action.• Manage and coordinate all soft service activities within current health, safety and environmental guidelines and to ensure all accidents and incidents and fully investigated.• Planning for maximizing profitability i.e. minimize cost and maximize revenue for optimum profit.Approving and updating of Standard Operating Procedure of the Soft services dept.MIS Reports such as monthly consumption report, inventory of utilities/ consumables etc.

• 

  Saad Specialist Hospital

  • Saudi Arabia (Al-Khobar)

  • HR Coordinator (Employee Record Department)

    • May 2007 - Jun 2009
    • Saudi Arabia (Al-Khobar)

    • Receive Documents from employees • Check all necessary documents & make a personal File of Employee• Inform Employee in case of incomplete documents & obtain the missing documents from concerns• Issue Appointment Letter to the Employee.• Follow up from Employee for the receiving of Appointment Letter.• Insurance (Life & Health) & make the Employee ID Card & other cards accordingly • Responsible for issuing Warning, Termination & other Letters to the Employee as per the request of concern department• Liaison with international recruitment department for Hiring and joining of new staff Saudis / foreigner.• Making schedules for meetings of our executives.• Maintaining attendance data and leave status for employees.• Processing of medical and other allowances claims of employees.• Addressing any grievances arising to staff. • Arranging recreational events for employees.• Make the duty Rosters of Admin staff • Make the purchase requests for stationary of office• Clarify goals and reach agreement maintaining the interests of employees.• Keep up to date with market trends and new developments utilizing information for business improvement• Build and maintain excellent relationships with colleagues and employees.• Ability to overview situations, review and evaluate, defining set plans to achieve business goals• Problem solving at a strategic level, working with others to reach a resolution• Careful planning to achieve accurate and timely results