Experience

• 

  Ben's Independent Grocer

  • Kuala Lumpur, Malaysia

  • Department Manager

    • Oct 2016 - Present
    • Kuala Lumpur, Malaysia

    - Responsible for achievement of sales budget of assigned department. - Managed Stocks and Inventory total department.- Managed stocks ordering and to minimize out of stocks situation from occur at the department. Ordering to be made by determination of lead time, buffer stocks and based on sales report.- Responsible for operation of the department, stocks arrangement, stocks display, stocks quality and stocks management.- Support Store Manager in planning and execution of projects assigned by the company.- Collaborate with Store Manager in managing good inventory and maximize profitability- Lead and coach team in the department from Sales Assistant post to Supervisor. - Communicate and work together with Merchandising in discussing upon promotion stocks, stocks allocation and promotional area at store.- Obliged with company’s Standard Operating Procedures.

• 

  Dr. Cardin

  • Damansara Utama

  • Shop Sales Supervisor

    • Oct 2014 - Oct 2016
    • Damansara Utama

    -Shop Supervisor for Dr. Cardin Signature **Business more to fashion retail. **Managing the staff to insure the right product and range maintain in a proper way to present to customer the best service all the time. **Supervising the staff in selling area to maintain a high quality standard of customer service. **Assist and lead a team of sales staff in the achieving sales targets in an annual and monthly basis*Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service**Guarantee consistently high standards of customer experience within the Store in accordance with SIGNATURES Cornerstones and service standards**Responsible for recruitment, training, development and succession of high performing, results driven Associates**Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers**Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store**Analyse customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District ManagerImplement, manage and monitor Loss Prevention education, training and awareness programs**Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds SIGNATURE standards**Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

• 

  GCH Retail

  • Department Head

    • Apr 2014 - Oct 2014

    Store Operation-Department Head For Fresh Division-Chill & Frozen Section ** Dealing with supplier to have the best quality of items with best price. **Managing the preparation of advertises and photo shooting with advertise department. **Presenting the board of result(monthly sales summary,unknown losses & bussiness action plan) to Division Head & Store General manager **Manage and control the stock taken(Stock Value & Stock Holding) **Assist and lead a team of sales staff in the achieving sales targets in an annual and monthly basis. **Manage, the section achieve targets and Customer Care, **Distinction of track record of achieving targets set by the management consistently. **Supervising the staff in selling area and warehouse to insure items well-arranged and no missing shelf labels cleaning of selling area and maintain a high quality of customer service and follow up aging stock and negative stock with Division manager 

• 

  AEON BIG (M) SDN BHD

  • Merhandise & Depatment Head

    • Oct 2012 - Apr 2014

    Head Office Operation- Systematic & Planogram for Non Food(Bazaar) **Standardise for new format display at shelf rack follow by category,brand & track record **Introducing new promotional strategy. **Helping a few store for manage a aging stock. **Helping merhandise & store operation for do clearance carrefour housebrand **Planning with merhandise the new planogram and implement over the stores.Store Operation-Department Head For GMS- Household & Home finishings Section-Department Head For GMS-Stationery Section ** Dealing with supplier to have the best quality of items with best price. **Managing the preparation of advertises and photo shooting with advertise department. **Presenting the board of result(monthly sales summary,unknown losses & bussiness action plan) to Division Head & Store Director. **Manage and control the stock taken(Stock Value & Stock Holding) **Assist and lead a team of sales staff in the achieving sales targets in an annual and monthly basis. **Manage, the section achieve targets and Customer Care, **Distinction of track record of achieving targets set by the management consistently. **Supervising the staff in selling area and warehouse to insure items well-arranged and no missing shelf labels cleaning of selling area and maintain a high quality of customer service and follow up aging stock and negative stock with Division manager ** Sales Events management (Supplier with brands fairs, In-store promotion) Involvement-Set up for store revamping Subang Jaya-Set up for new store opening River City

• 

  Carrefour

  • Department Head & Merhandise

    • Jan 2007 - Oct 2012

    Store Operation- Management Trainee for GMS- Department D.I.Y,Gardening & Carcare - Management Trainee Grocery -Dry Grocery(Food)- Department Head Grocery-Cleaning(Grocery Non Food)- Departement Head Grocery- Healthty & Beauty Care(Grocery Non Food) ** Dealing with supplier to have the best quality of items with best price. **Managing the preparation of advertises and photo shooting with advertise department. **Presenting the board of result(monthly sales summary,unknown losses & bussiness action plan) to Division Head & Store Director. **Manage and control the stock taken(Stock Value & Stock Holding) **Assist and lead a team of sales staff in the achieving sales targets in an annual and monthly basis. **Manage, the section achieve targets and Customer Care, **Distinction of track record of achieving targets set by the management consistently. **Supervising the staff in selling area and warehouse to insure items well-arranged and no missing shelf labels cleaning of selling area and maintain a high quality of customer service and follow up aging stock and negative stock with Division manager ** Sales Events management (Supplier with brands fairs, In-store promotion)Head Office Operation- Systematic Team & Planogram for Non Food(Bazaar). **Standardise for new format display **Introducing new promotional strategy. **Helping a few store for manage a aging stock. **Planning with merhandise the new planogram and implement over the stores.Involvement-Set up for new store opening Tropicana City Mall-Set up for new store opening Tun Hussein Onn.-Set up for new store opening Rahang.-Set up for Mars1 Carrefour Planet Mid Valley.