Experience

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  DHL Express Egypt

  • Egypt
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Field Sales Executive

    • Jan 2023 - Present

  • Retail Sales Executive at DHL Express Egypt

    • Jan 2012 - Aug 2023

    Serving front counter reception customers and meeting DHL's customer service and express center.Duties:•Meet customers at front counter reception and proceed their shipments via DHL system . • Coordinate and supervise all financial and accounting planning operations e.g. credits, expenditure, collection.• Respond promptly to customer inquiries.• Handle and resolve customer complaints.• Obtain and evaluate all relevant information to handle inquiries and complaints.• Perform customer verifications.• Process orders, forms, applications and requests.• Direct requests and unresolved issues to the designated resource.• Manage customers' accounts.• Keep records of customer interactions and transactions.• Record details of inquiries, comments and complaints.• Record details of actions taken.• Manage administration.• Communicate and coordinate with internal departments.• Follow up on customer interactions.•Meet DHL's customer service and service point objectives.•Meet service level and response time,qualit objectives Perform customer and shipment identification •Record sales leads.•Make continuous work process improvements. •Offer loyalty program for customers to ensure their loyalty to DHL.•Ensure all security procedures for all shipments received are followed up. •Achieve KPIs and IKOs.•Motivate the customers to open an account with us to get their potential of shipments.•Achieve agreed revenue and profit targets through closely monitoring yields across all products and selling complete solutions to the client base.•Making decisions during negotiation with customers related to volume and discount levels as well as additional services offered.•Manage increasing the growth of revenue and shipment every quarter.Perform training for new colleagues and supervise them when needed from management.

  • Customer Inquiry Advisor

    • Feb 2010 - Jan 2012

    Support customers by receiving their calls to ensure service satisfaction, providing information useful to the customer and introducing additional services.Offering a multiple solutions to Customers.Handle all Customer’s Requests .Answering all type of Customer’s Inquiry .Register Pickup order on System and follow up to exceed our customers expectation  .

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  Pyramids Company for Advertising

  • Cairo , Egpyt

  • Sales Representative

    • Feb 2009 - Feb 2010
    • Cairo , Egpyt

    Sales Representative. • Adding New Customers.• Support customer retention by regular calls to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer • Offering a multiple solutions to Customers.• Plans and manages small Business Customers • Builds rapport and trust with customers by being informed about customer’s business and the market via phone, email and other communication channels • Assesses the type and size of customer needs