Experience

• 

  Self-employed

  • Business Owner

    • May 2017 - Present

• 

  Department of Public Social Services

  • Pomona, CA

  • Receptionist / Customer Service

    • Jul 2015 - Mar 2016
    • Pomona, CA

    Assisted customers entering facility, answered phones and scheduled appointments. Answered customers' questions or concerns. Received, sorted and distributed incoming mail. Performed general office duties including filing, copying,faxing, and emailing documents.

• 

  Bank of Syria and Overseas /

  • Aleppo Syria

  • Bank Branch Manager

    • Sep 2008 - Jun 2014
    • Aleppo Syria

    Initiated auto and real estate loans at one of the first private banks in the country. Headed a team to coordinate with car dealers across the city and successfully established working relationships. Marketed to various companies in Aleppo to establish partnerships and sold a variety of financial services. Marketed services with companies to set-up payroll accounts.

• 

  Commercial bank of Syria

  • Bank Branch Manager

    • Jan 2004 - Sep 2008

    Oversaw international transfers and applied the new Swift system for transfers to the Aleppo branch. Successful application of this system led to increased efficiency and accuracy of bank operations. Supervised and taught marketing strategies to increase variety of product sales. Enhanced customer relations by visiting client businesses personally and coordinating bank services with the clients’ needs. This approach led to substantial increase in customer volume.

  • Assistant Manager

    • Jan 1999 - Jan 2004

    Audited Letters of Credit and Letters of Guarantee. Assisted with management duties including the supervision of over 100 employees.

  • Customer Service Representative

    • Feb 1985 - Jan 2004

    Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips. Entered customers’ transactions into computers to record transactions and issue receipts. Cashed checks and paid out money after verifying that signatures were correct. Balanced currency, coin and checks in cash drawers at end of shifts and calculated daily transactions

• 

  CMA CGM

  • Aleppo, Syria

  • Customer Service Representative

    • Mar 1992 - Aug 2000
    • Aleppo, Syria

    Scheduled international commercial shipping for businesses. Monitored all documents related to shipping. Answered questions from customers regarding their shipping.