Experience

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  Toyota New Zealand Limited

  • New Zealand
  • Motor Vehicle Manufacturing
  • 200 - 300 Employee

  • Service Operations Technical Engineer

    • Sep 2016 - Present

  • Warranty & Service Plans Assessor

    • Jan 2022 - Nov 2022

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  Motorsports NZ

  • New Zealand

  • TRS F3 Tatuus Technical Scrutineer

    • Jun 2017 - Present
    • New Zealand

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  PepsiCo

  • Sales & Supply Chain Fleet HSE Manager

    • Mar 2015 - Mar 2016

  • Fleet Maintenance Operations Manager

    • Mar 2013 - Mar 2015

    ►Contributes to The PepsiCo International Snack Company in Egypt - Chipsy - success by overseeing the demand and preventative maintenance of all fleet equipment in order to fulfill customer needs. ►Manages 37 skilled technician, 4 Supervisors and 10 admins/coordinators. ►Manage acquisition and disposal of all Fleet assets. ►Manages performance standards to support Good Manufacturing Practices, Regulatory Compliance, Safety and Fleet standards.►Demonstrate knowledge and train others on Maintenance Software use and compliance. ►Communicate effectively with other operations groups in support of overall facility goals. ►Manage and supervise delivery fleet and drivers.►Achieve or exceed target results related to cost, asset preservation, breakdown, preventative maintenance and vehicle availability through different productivity initiatives and innovation ideas.Key Achievements:✔Initiated the outsourcing of technical repairs and presented the whole process and potential results to the top management, saving company resources in non-core activities and optimising company capacity. ✔Recognised for effectively achieving fleet availability of 95% minimum over a 6-month period, a 9% improvement from the previous method, reducing 35% total cost on P&L.✔Effectively developed a presentation study, reassessed the technical specs of tires, and recommended appropriate process on purchasing of tires, resulting in savings of $180,000 annually on tire budget, and steering the project's recognition as Best Practice and publication of presentation on PepsiCo productivity online system.

  • Sustainability Manager

    • Jun 2014 - Dec 2014

    ►Ensure equipment and individual compliance with all company policies, environmental and Health and Safety regulations.

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  Abdul Latif Jameel

  • Saudi Arabia
  • International Trade and Development
  • 700 & Above Employee

  • Aftersales Manager

    • Jan 2011 - Feb 2013

    ►Supervised and coached 50 indirect and 5 direct staff in the implementation of Toyota Way practices and quality control tools.►Administered budgets and forecasts for the service centre.►Coordinated with parts department in maintaining parts availability and highest service fill rate.►Developed and presented monthly performance reports to the National Service Manager, which included revenue, profit and loss, and GP%.Key Achievements:✔Led optimisation of the CS program while maintaining the GDI (Guest Delight Index) at highest level.✔Steered profitability of service operations by developing service marketing plans, improving productivity, cost reduction, and reduction of wastes.✔Overachieved targeted budget for service department in 2011 with 109% net service sales.

  • Warranty & Technical Manager

    • Jan 2009 - Dec 2010

    ►Provided resolution to all technical issues and enquiries on all Daihatsu vehicles and Hino trucks. ►Planned, developed, and implemented KPIs to achieve technical department targets.►Generated field technical reports to DMC and HML with enhanced methods of repair to correct any manufacturing issues and continually improve product quality.►Consistently updated technical information data base by utilising direct dealer web sites of DMC and HML.Key Achievements:✔Received a certificate of appreciation for Best Employee Performance, 2009.✔Achieved the Certificate of HQS-Spirit Master at Hino Quality System.

  • Workshop Supervisor

    • Jan 2008 - Dec 2008

    ►Oversaw all workshop activities including development, enhancement, monitoring, and reporting of workshop productivity, efficiency, and utilisation.►Provided direction to 20 technicians and two supervisors in carrying out mechanical, electrical, and body and paint repairs, ensuring timely and quality delivery of jobs.►Monitored and maintained working capacity of all workshop facilities, equipment, and tools.►Coordinated regular maintenance schedules for workshop equipment.Key Achievement:✔Achieved 3rd place award for problem solving application on workshop selected problem in 2008.

  • Chief Technicians

    • Apr 2007 - Dec 2007

    ►Managed 10 technicians in handling mechanical and electrical repairs, including dispatching job orders according to technician's competencies.►Performed follow-ups of all job orders until delivery of car.►Conducted final inspection and ensured high quality of all completed jobs.

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  Jaguar Land Rover Egypt

  • United Kingdom
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Workshop Team leader / Technical Supervisor ­ Land Rover

    • Oct 2005 - Mar 2007

    ►Supervised a group of 5 technicians while ensuring team's compliance with quality control guidelines.►Supported technicians by developing their knowledge on different brands' known issues, repairs, and special tools (SST) usage. Key Achievement:✔Obtained the most helpful candidate prize during the Land Rover Regional Training Centre on 2005.

  • Fault Diagnosis Engineer

    • Mar 2005 - Sep 2005

    ►Diagnosed faults of electric systems and electronic components, and performed updates on devices and handhelds of various automobiles such as Land Rover T4 and WDS, Jaguar WDS, Bentley VAS5052 and Ferrari SD2 & SD3.►Maintained updated knowledge on the technical bulletins and recalls released by car makers.

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  Ford Motor Company Egypt

  • Egypt

  • Automotive Engineer

    • Oct 2004 - Feb 2005
    • Egypt

    ►Responsible for receiving and follow up vehicles status till it delivered back to customer.►Worked in the workshop as a mechanic assistant.

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  Data Tech

  • Customer Care

    • Apr 2000 - Oct 2000

    ►Responsible for testing full accounting software package and develop it to be more users friendly.►Responsible for customer trainings and follow up their needs.

  • Software Tester

    • Jan 1999 - Apr 2000

    ►Testing software packages.