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Mostafa Hamza profile image

Mostafa Hamza

Customer Relation Management Manager at Mercedes-Benz Kuwait - Al Mulla Automobiles Co.
Intro Book
Customer experience expert with 20+ years of experience in managing customer satisfaction and retention.
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Location
Kuwait City, Al Asimah, Kuwait, KW
Skills
  • Customer Satisfaction
  • Automobile
  • Vehicles
  • Customer Retention
  • Negotiation
  • Show all
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Bio

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Mostafa Hamza is a seasoned customer experience professional with 20+ years of experience in managing customer satisfaction, retention, and operations. He holds a diploma in customer experience from The CX Academy and a business degree from Cairo University. Mostafa has worked with top companies like Mercedes-Benz Kuwait, Jaidah Group, Hilton, and Radisson, holding various roles including Customer Relation Management Manager, Customer Experience Manager, CRM Executive & Government Relations, Retentions and Retail Standards Supervisor, Front Office Supervisor, and Reservations Specialist. He is certified in Lean Six Sigma Black Belt, Yellow & Green Belt, Toastmasters Officer, and COPC Implementation Leader.

Credentials

  • Ceritified Lean Six Sigma Black Belt
    The CPD Certification Service
    Feb, 2024
    - May, 2026
  • Ceritified Lean Six Sigma - Yellow & Green Belt
    The CPD Certification Service
    Dec, 2023
    - May, 2026
  • Toastmasters Officer
    Toastmasters International
    Mar, 2019
    - May, 2026
  • Certified COPC Implemenatation Leader
    COPC Inc.
    Apr, 2017
    - May, 2026

Experience

  • Mercedes-Benz Kuwait - Al Mulla Automobiles Co.
    • Kuwait
    • Customer Relation Management Manager
      • Feb 2020 - Present
      • Kuwait

  • Jaidah Group
    • Qatar
    • Retail
    • 700 & Above Employee
    • Customer Experience Manager
      • Jan 2016 - Jan 2020

    • CRM Executive & Government Relations
      • Jan 2012 - Dec 2015

    • Retentions and Retail Standards Supervisor
      • Jan 2008 - Dec 2011

  • Hilton
    • Egypt
    • Front Office Supervisor
      • Jun 2003 - Jun 2007
      • Egypt

  • Radisson
    • Egypt
    • Front Office Supervisor
      • Jan 2001 - May 2003
      • Egypt

  • Hilton
    • Egypt
    • Front Office / Reservations Specialist
      • Jul 1999 - Dec 2000
      • Egypt

Education

  • 2022 - 2022
    The CX Academy
    Diploma of Education, Customer Experience
  • 2001 - 2005
    Cairo University
    Business/Commerce, General

Suggested Services

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Industry Focus. “Motor Vehicle Manufacturing”

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