Experience

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  Waldorf Astoria Dubai Palm Jumeirah

  • Dubai, United Arab Emirates

  • Front Office Supervisor

    • Apr 2024 - Present
    • Dubai, United Arab Emirates

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  Banyan Tree Dubai

  • Dubai, United Arab Emirates

  • Resort Host acting Supervisor

    • Nov 2023 - Apr 2024
    • Dubai, United Arab Emirates

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  Caesars Palace Dubai

  • United Arab Emirates
  • Hospitality
  • 400 - 500 Employee

  • Pre-opening Front Office acting Supervisor

    • Jun 2020 - Nov 2023

    Acting duty manager in absence of duty managers.  Full responsibility of night shift (audit, financial reports, GM reports, DOR, night run). Manage and maintain 495 rooms inventory while planning in advance for group arrivals. Encourage an empowered mindset among associates, fostering outstanding service for our guests. Handling guest complains professionally and efficiently. Conduct regular meetings with the Front Office Manager and Assistant Front Office Manager to assess daily activities. Oversee the efficient and professional operation of the front office, including collaboration with other departments. Assist in the daily management of the Front Office, aiming to meet or exceed budget expectations. Ensure front office associates are motivated to surpass customer expectations. Monitor daily reports on high balance and open folios. Formerly trained new receptionists. Conducting monthly departmental training to the team. Stay informed about hotel Revinate scores and current improvement plans.

  • Guest Experience Associate

    • Dec 2018 - Jun 2020

     Extend a warm welcome and greet arriving guests. Interact with guests, providing information about the property's facilities, and offering guided tours. Coordinate the arrangement of amenities and special setups for occasions. Strive to create a "WOW" factor, ensuring a memorable experience for all guests. Actively promote the hotel's offerings and services. Identify opportunities to contribute to the hotel's revenue growth. Utilize Knowcross to update guest profiles with requests, notes, preferences, and any other relevant comments or information gathered during their stay.

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  Valtrans Transportation Systems & Services

  • Jumeirah Lakes Towers, Dubai, United Arab Emirates

  • Human Resources Coordinator

    • Nov 2017 - Nov 2018
    • Jumeirah Lakes Towers, Dubai, United Arab Emirates

    In my role as an HR Coordinator, I play a pivotal role in streamlining administrativetasks and ensuring the smooth functioning of the HR department. This encompassestasks such as efficiently handling the typing and online processing of visaapplications, booking flights, and generating essential company letters andcertificates. I also take charge of coordinating recruitment interviews, where Iensure a seamless and organized process. Additionally, I'm responsible for the endto-end onboarding of new employees, ensuring a well-prepared and welcomingexperience for them. My contributions are geared towards maintaining theoperational efficiency of the HR department and supporting its key functions.

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  Elsaher

  • Egypt

  • Owner and Principal

    • Feb 2011 - Oct 2017
    • Egypt

    In this role, I held comprehensive responsibilities, which included crafting adevelopment plan tailored to market dynamics to drive the achievement of ourobjectives. I also managed communication channels with suppliers, importingsources, and clients, ensuring seamless interactions and fostering strongrelationships. Furthermore, I maintained effective oversight and communicationwith labor teams, demonstrating a knack for both effective control and opendialogue. Additionally, I actively engaged in building and nurturing relationshipswith both customers and suppliers, contributing to a harmonious and productivenetwork of connections within the business ecosystem.

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  No Limit

  • Computer Engineer

    • 2007 - 2010

    In this role, I handled a range of operational tasks, including proficiency in MicrosoftOffice applications, typing, creating and managing Excel spreadsheets, as well asoverseeing scanning and printing needs. Additionally, I was responsible forcomputer maintenance, both in terms of hardware and software, ensuring thatcomputer systems were customized to meet individual customer requirements. Ialso conducted various online transactions, meticulously assessed potentialopportunities, and efficiently applied for resources and services online.