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Moriah Goodman

Help Desk Specialist at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Koniag Technology Solutions</span>
Intro Book
Help Desk Specialist with expertise in IT support, cybersecurity, and leadership.
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Location
Baltimore, Maryland, United States, US
Languages
  • English -
Skills
  • C#
  • Microsoft Office
  • Microsoft Word
  • Leadership
  • Powerpoint
  • Show all
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Bio

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Moriah Goodman is a seasoned Help Desk Specialist with 8+ years of experience in IT support, cybersecurity, and leadership. She holds a Master's degree in Cyber Security and an MBA, and is proficient in various software and hardware technologies. Moriah has worked as a Help Desk Specialist at the Social Security Administration, providing technical support and resolving issues related to hardware, software, and network problems. She is also skilled in leadership, public speaking, and social media, and has experience with customer service and social networking.

Experience

  • Koniag Technology Solutions
    • Help Desk Specialist
  • Koniag Technology Solutions
    • Social Security Administration
    • Help Desk Specialist
      • Aug 2015 - Present
      • Social Security Administration

      • Provides detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). • Functions as a Call Intake Analyst (CIA) • Identify and report on a wide variety of hardware, software, mainframe access and print problem determination/esca...

Education

  • 2016 - 2018
    University of Maryland University College
  • 2012 - 2015
    Bowie State University
  • 2006 - 2010
    Baltimore Polytechnic Institute

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Information Technology and Services”

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