Experience

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  Ben Line Agencies

  • Bangkok, Bangkok City, Thailand

  • Customer Service/Marketing Officer - ISO Tank & Chemical Logistics

    • Mar 2021 - Present
    • Bangkok, Bangkok City, Thailand

    Manage ISO Tank export/import shipment under responsibility of tank owners (JOT, Protank and TGL), including price quotation, coordinate and shipment arrangement. - Negotiate freight rate and follow up space with the sea carrier. - Quote invoice price, hireage price and freight charge for export shipment, and quote local charge including cleaning charge for import shipment. - Coordinate with tank owners for invoice and rate approval. - Provide business leads to sale team.- Contact and follow up exporter for nominated shipment. - Contact sea carrier to arrange export shipment. - Assist exporter by selecting the right schedule for their needs and suggest alternatives if possible. - Support destination’s requirement such as document, price and other related issue. - To work closely with tank owner and other departments (customer service, document team, operation team, finance team) to provide exporter with the best service.- Check invoice price to match with carrier’s invoice. Clarify and correct with carrier if there is any discrepancy.- Participated and prepared the information to support the local bidding customer.

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  VF Corporation

  • Bangkok Metropolitan Area, Thailand

  • Logistics Executive (Jan 2013 – Nov 2019)

    • Jan 2013 - Sep 2019
    • Bangkok Metropolitan Area, Thailand

    Manage Export of International Direct Shipments from multi vendors mainly in Asia Origin (95% is outside Thailand) to global market for specific Brands & Business Unit both operation monitoring and shipping documents verification aligned with SOP, and Shipping Instruction.- Manage vendor to provide “Draft Shipping Documents” like Certificate of Origin (COO, Form A, Form E, Form VC, Form F and others) and Packing List to customer service (CS) Team in USA/EU and get approval before issuing the original one. - Coordinate with Customer Service (CS) team in USA/EU to get Shipping Instruction (SI) once credit is released. - Verify the correctness of the data on Shipping Instruction before sending to vendors. - Release Credit/Greenlight within 24 hours after receiving.- Provide clear and precise instructions, guidelines to all vendors to achieve expected results (ex. Accuracy of shipment handling & documents)- Monitor the shipment status closely and expedite the shipment as per schedule. Provide updated information including prepare “Weekly Shipment Status Update” and “Monthly Accrual Report” to CS & Credit Control in USA/EU- Follow up & Verify “Shipping Document” from vendor base on SOP (Standard Operation Procedure) & SI (Shipping Instruction).- Performing on time NGC ID and SAP IBD closing - Coordinate with Sourcing Team if any issue with the cargo readiness and vendor’s performance which related to Logistics related operation.-Proactive communication with the sourcing, customer service, US & EU Logistics/Finance team to gain mutual understanding on operational challenges- Maintain up to date Vendor’s SOP. -Assist Logistics Manager in managing the department’s general administrative and any specific assignments by the manager.

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  Maersk Line

  • Bangkok, Thailand

  • Customer Service Executive and Super User of Customer Service's system (GCSS)

    • Mar 2006 - Dec 2012
    • Bangkok, Thailand

    Customer Service Executive (Reefer and Key Client team)Being the primary contact of shipper, sale, finance and other related departments to support booking/document process and all relevant carrier issue. -Handle and arrange customers’ call and e-mail correspondences.-Assist customers with selecting the right schedule for their needs and suggest alternatives if possible. -Follow up with customers to confirm load readiness of booking.-Follow up with customers for submission of Shipping Instruction.-Follow up with back office to complete B/L and certificate.-Promote E-Commerce solutions-Report product or service failures via the appropriate system.-Provide business leads to Sales.-Provide internal and external feedback on schedule and process improvements. -To work closely with other departments to provide customer with seamless service.Super User of Customer Service system. -Assist users and solve the problem when they face system error-Announce for information update-Test new release of customer service system-Share system information with other communities and super users in other countries-Educate new staffs and schedule refresh sessions for all users

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  P&O Nedlloyd

  • Bangkok, Thailand

  • Shipment Management Service (Export Documentaton-Europe Team)

    • Oct 2003 - Feb 2006
    • Bangkok, Thailand

    Shipment Management Service (Export Documentation – Europe Team)Being the primary contact for issuing B/L and Certificate including submit manifest to Thai customs. - Handle and arrange customers’ call and e-mail correspondences.- Issue B/L and other related documentations such as certificate and manifest copies. - Check the correctness and issue invoices. - Action foreign payment requests.- Submit customs manifest to Thai Customs.- Receives and issue manifest amendments from customers.

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  Overseas Merchandise Inspections Co., Ltd. (OMIC), Thailand

  • Bangkok, Thailand

  • Computer Operator (Staff of Comprehensive Inspection Supervision Scheme Department (CISS)

    • Apr 2000 - May 2001
    • Bangkok, Thailand

    Computer Operator (Staff of Comprehensive Inspection Supervision Scheme Department (CISS)Arrange schedule of pre-shipment inspections and submit report to destination countries (Nigeria, Tanzania, Ivory Coast, Peru)- Handle and arrange customers’ call and e-mail correspondences.- Arrange inspection time with inspectors. - Report the inspection results to overseas branches. - Collect the inspection fees from destination governments.