Experience

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  Desert View High School

  • Tucson, Arizona, United States

  • Science Teacher

    • Aug 2018 - Jun 2022
    • Tucson, Arizona, United States

    Created and managed comprehensive lesson plans for Biology, Chemistry, Physics and Earth Systems classes based on curriculum guidelines from the US Department of EducationMaintained flexibility between synchronous and asynchronous lesson planning and delivery.Served as a mentor for educational, professional, and personal growth for over 130 students a year and ensured that students felt attended to with personalized feedback and support.Applied data analytic methods to track student performance and growthCollaborated with other science teachers to implement innovative and creative curricula for all grade levelsSupported underperforming students by tailoring individualized lesson plans and collaboration with parents, counselors and administrative staff to ensure successSupported fellow teachers throughout the district by substituting for them and implementing lesson plans that they created. Innovated and adjusted teaching styles and strategies to meet the needs of an equally diverse student population

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  Lucky Brand

  • Tucson, Arizona, United States

  • Operations Supervisor

    • Jul 2015 - Jul 2018
    • Tucson, Arizona, United States

    Optimized payroll goals and revenue by developing statistical models and using historical revenue data to forecast future salesIdentified areas of opportunities and growth using business/sales data and statistics, and presented this to upper managementCreated individualized action plans for employees based on key performance indicators regarding performance, and communicating these results to management to foster individual and team growth.Spearheaded business efforts to partner with an external company to manage and optimize inventory operationsOrganized and lectured visual merchandising seminars to various clubs and organizations in the University of Arizona ecosystem.Interviewed potential candidates, and trained new store managers on company operations policies and procedures.

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  Intuit

  • Tucson, Arizona Area

  • Support Operations Analyst

    • Dec 2016 - Apr 2017
    • Tucson, Arizona Area

    Identified and executed a unified and quality customer experience protocol across various populations of customers, including Spanish-speaking customers, customers that utilize the Self-Employed product, and Smartlook customers Organized and implemented meetings to train and support underperforming Team Leads. Initiated and integrated processes to identify the bottom performing agents across all partners using tools such as Tableau, Excel, ICBM, Salesforce, and Quickbase. Oversaw Smartlook’s impact on other customer satisfaction metrics and determined relationships between these metrics.

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  CaptionCall

  • Tucson, Arizona Area

  • Communicaction Assistant

    • Mar 2016 - Nov 2016
    • Tucson, Arizona Area

    • Providing excellent customer service by dictating/captioning a variety of conversational topics verbatim• Maintaining a high level of dictation speed and accuracy.• Maintaining strict consumer confidentiality.• Complete other duties and projects as assigned.• Managing a verbatim score of over 95% every week.

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  ALDO Group

  • Tucson

  • Sales Lead/Key Holder

    • Sep 2015 - Mar 2016
    • Tucson

    • Controlling operating costs. • Managing inventory and loss prevention.• Ensuring visual presentation complies with ALDO Group corporate standards• Strong ability to adapt to different cultures and environments. • Interpreting sales reports by department.

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  Tillys

  • Tucson

  • Sales Lead

    • Jul 2013 - Sep 2015
    • Tucson

    Establishing customer rapport and loyalty via creating connections with customers and converting them. In charge of weekly shoe reports, hiring and training seasonal employees, aiding visual updates and store sets, efficiently processing shipment, and driving sales among sales associates by communicating. Maintaining and exceeding storewide, and personal, key performance indicators via leading by example and coaching in the moment.

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  Sportsman's Warehouse

  • Marana

  • footwear associate

    • Nov 2012 - Nov 2013
    • Marana

    Offering superb customer service by obtaining product knowledge that is useful for suiting every customer’s specific needs. Multitasking and prioritizing daily tasks such as shipment, restocking product, and maintaining a clean work space.