Experience

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  RANCON

  • Bangladesh
  • Wholesale Import and Export
  • 300 - 400 Employee

  • Chief Operating Officer, Rancon Autos Ltd., Automotive Division -III

    • Mar 2019 - Present

  • Chief Operating Officer, Rancon Agro Mechinery Ltd.; Automotive Division - II

    • Apr 2018 - Jul 2019

  • GM & Head of Operation, Rancon Autos Ltd.

    • Dec 2014 - Apr 2018

  • GM and Head of Operation, Rancon Automobiles Ltd.

    • Dec 2014 - May 2015

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  Rangs Group

  • Bangladesh
  • Wholesale Import and Export
  • 500 - 600 Employee

  • GM and Head of Operation

    • Jul 2013 - Dec 2014

    Role Objective:-Manage the business unit for Sales and Marketing of Mitsubishi Passenger Vehicles in Bangladesh. -Lead and exercise all the authority of Unit operation to ensure the achievement of the business target and Turnover as well as ultimate goal of the organization.-Strategies to ensure the smooth and effective functioning of the organisation to drive top line growth in existing, as well as new arena and prepare an innovative business plan to achieve higher value realisation-Brand Management as well as promotion strategies with feasibility for the existing and new business product. -Establish a culture of high level customer service standard by driving an organization wide culture of customer delight-Assists top management and Board of Directors in corporate planning and long range business growth planning activities

  • DGM and Head of Operation, Rangs Ltd.

    • Apr 2011 - Jun 2013

    Strategic:-Prepare, recommend, finalizing through proper consent and implementation of the overall business strategy, ensuring its alignment to overall corporate strategy -Ensures an increased market share and profitability by facilitating market development, brand management and business development -Work towards bringing about an increase in the market-share by retention of the existing customers and generation of new customers to achieve the target.-Drives high levels of customer service standards across the organization with a view to always delighting the external customers for new opportunities.Operational:– Direct and supervise the functioning and smooth operations of all the departments reporting to this service lineSalesCustomer Relationship ManagementSupply ChainBrandingFinancial:– Drives a culture of timely collections and recoveries – and works towards increasing Net Sales Realisation (‘NSR’) on an ongoing basis.– Consolidate and finalize Sales & Marketing budgets and tracks performance against the same on a periodic basis.– Identify cost reduction opportunities within the unit reporting to the service line through proper use of information technology, re-alignment of work processes, and appropriate manpower utilization. People:– Taking necessary steps to ensure training of the Sales & Marketing , Supply Chain team on key job related aspects and ensures adequate skill transfer to all personnel in the business line so as to ensure formation of a talent pool – Ensures employee satisfaction among all employees in the service line– Assessing performance of departmental heads and cater specific feedback and counseling– Identify & analysis the Human Resources Planning, Recruitment & Selection for the units– Design business focused organogram on basis of units needs.

  • AGM and Head of Operation, Rangs Ltd.

    • Mar 2011 - Mar 2011

  • Assistant General Manager, Sales, Rangs Ltd.

    • Jul 2009 - Mar 2011

    – Sales Planning, Target, Budgeting and strategic development.– Leading a team of sales representatives and assigning them necessary tasks and targets.– Managing large Govt. customer accounts and giving clients necessary demonstrations and presentations relating to the product.– Monitoring total team for Bid Preparation, ensuring Bid submission as well as keep tracking the whole process under PPR 2008/World Bank/ADB/JICA/other foriegn funded projects through different incoterms– Organizing and developing sale strategies for the company.– Conducting market service, collecting customer feedbacks and drafting necessary evaluation reports.– Evaluating monthly sales figures and target achievements.– Keeping track of all product launched and strategies of competitors.– Assisting and giving necessary feedback in formulation of marketing plans and strategies.– Conducting necessary job and product training activities for subordinates– Preparing Tender Update Status, Tender Data Analysis and fixing the strategies for the new Tender Business.

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  University of Dhaka

  • French Language Department, Institute of Modern Languages

  • Part Time Teacher

    • Aug 2002 - Jun 2013
    • French Language Department, Institute of Modern Languages

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  Mitsubishi Motors Bangladesh (Rangs Limited)

  • Bangladesh
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • Manager and Head of Govt. Sales

    • Jul 2007 - Jun 2009

    – Lead the total team for Govt. Sales operation through complying all Govt. Rules and Regulation– Maintain liaisons with all Govt. Officials to ensure the customer service as well as customer retention– Hire, motivate, counsel, and monitor the performance of all sales employees. – Collaborated with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process. Established goals and milestones as per the desired results to be generated by the project.– Defined the resources required for completion of a project and allocated resources accordingly.– Managed teams working on different programs and smoothed out any areas of possible conflict.– Evaluated the timely performance of different teams working on different projects and documented the progress accordingly.– Ensured that all programs were executed within established time period and complied with the defined standards

  • Deputy Manager, Sales (Govt.) & Team Leader, Group-B

    • Jul 2005 - Jun 2007

    – Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis. – Prepare and administer an annual operating forecast and budget for the team. – Direct and schedule the activities of team members, ensuring proper staffing at all times. – Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals. – Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system. – Develop, implement, and monitor a follow-up system for vehicle purchasers. – Maintain vehicle inventory. – Monitor customers' likes and dislikes,lost sales, and dealership sales history and conduct local market analysis to determine which vehicles to stock. – Conduct daily and weekly sales and sales training meetings. – Establish and enforce product-knowledge standards. – Plan and control the display of vehicles. – Establish delivery procedures and ensure that delivery includes an introduction to the service department and scheduling of the first service appointment. – Assist in the development of advertising campaigns and other promotions.

  • Assistant Manager, Sales & Team Leader, Group-B

    • Jul 2003 - Jun 2005

    – Achieved Individual and Team wise unit and volume sales targets for new cars.– Assumed responsibility for the entire sales process and getting to know the client.– Accommodated the client's product preference via presentation and demonstration. – Prepared the client for ownership with a smooth and thorough delivery that accommodated all of the client's expectations. – Established a sustained consultative relationship with each client. – Followed up with prospects, utilizing various methods of communication. – Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing. – Made effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car. – Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.

  • Senior Executive, Sales

    • Jul 2002 - Jun 2003

    – Established personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals. – Reported to the Sales Manager regarding objectives, planned activities, reviews and analyses. – Determined each customer's vehicle needs by asking questions and listening. – Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers. – Demonstrated new vehicles (includes test drives). – Delivered vehicles to customers. The delivery process ensured that the customer understood the vehicle's operating features, warranty and paperwork, high lays the foundation for customer loyalty. – Worked with the service department to ensure that vehicles are as expected and on schedule. – Attended sales meetings.

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  Rangs Group

  • Dhaka

  • Sales Executive, Rangs Ltd.

    • Jul 1999 - Jun 2002
    • Dhaka

    – Achieved unit sales targets for new and pre-owned car– Handled show-room customers– Visited potential customers (Govt. Organizations, NGO, MNC, banks, corporate & other clients) – Maintained up-to-date information about sales and clients – Built personal reputation in the Private/Corporate and Govt. sector while expanded client base – Prepare Bid Document, take consent from the team leader and submit the Bid. – Provided miscellaneous customer services (registration, after sales service)– Maintained up-to-date information about sales and clients