Experience

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  icare (previously Safety, Return To Work and Support - NSW Government)

  • Financial Services Team Leader

    • Oct 2013 - Present

    Provide supervision and leadership of the financial services section with regards to payables and receivables and ensure the accuracy, efficiency, legitimacy and effectiveness of processing and performance standards, internal controls, and adherence to accounting procedures and delegations of authority.Supervise the governance of activities within the Financial Services Team up to and including Trial Balance.Responsible for ensuring the effective and accurate processing of accounts payable and receivable transactions and maintenance of a high standard of service, accuracy and internal control.Responsible for the prompt resolution of enquiries by staff and suppliers including difficult matters and disputes.Responsible for reporting of performance standards and trends of the accounts payable and receivable functions including modification of existing standards to reflect changes in work practices.Responsible for ensuring compliance with the Treasurer's Directions, the Public Finance and Audit Act and Delegations of Authority.Conduct on the-job training where necessary to ensure all staff have the requisite skills to enable efficient workflows and the meeting of performance standards.Liaise with The Audit Office, internal auditors and senior officers on matters related to internal controls, the risk environment, transactions and accounts payable and receivable records including implementation of any internal or external audit recommendations associated with accounts payable and receivable.Advise and support management on process and system improvements as regards the accounts payable/receivable functions.Overseeing the compilation of Credit Purchase Card statements and associated documents.

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  Transfield Services

  • Accounts Receivable Team Leader

    • May 2011 - Oct 2013

    Finance Shared Service CentreRESPONSIBILITIES:• Provide leadership, guidance, feedback, support and regular communication to the AR team members • Ensure timely and accurate processing of billings and receipts within agreed timeframes/SLAs and per contractual terms• Address and resolve escalated issues• Motivate and mentor team members to exceed expectations, KPIs and SLAs• Identify and report on performance of team and individual KPIs• Participate in and provide training to all team members as required.• Ensure cross training of all team members in all relevant FSSC tasks, responsibilities and contracts.• Ensure documentation of all key tasks/procedures within area of functional responsibility• Analyse systems, processes, procedures and policies to identify, gaps or opportunities for efficiency or effectiveness gains. Make recommendations for change, gain stakeholder feedback and facilitate implementation.• Ensure an exemplary level of customer service is delivered and establish business partnerships with all stakeholders. Lift FSSC profile.• Evidence firm values and behaviours.• Facilitate seamless incorporation of nominated functions within team. • Monitor performance and training of team members within HR guidelines/authority level, if necessary. Complete formal performance management tools.• Monthly one-on-one meetings with each team member• Assist with monitoring of staffing levels and ensure that skills mix is appropriate at all times. Identify and communicate team resource requirements.• Manage allocation of work to team members and plan for leave coverage

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  Vodafone

  • Billing Analyst

    • Dec 2010 - Mar 2011

    • Coordination, monitoring and control of running of the billing process of Vodafone’s invoices • Ensuring that correct bills are produced and lodged on time• Coordination of processes with a print house. Ensure correct data transfers, printing and lodgment completed according to schedules.• Third level support in escalated issues resolution• Part of a Business Continuity in an Emergency project

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  AAPT Limited

  • Billing Analyst Claims Assurance

    • Nov 2009 - Dec 2010

    • Perform quality assurance of Billing Disputes, consistently met and exceeded targets of clearing cases, nearly all within the high SLA of 24 hours. • Adhered to stringent risk management and audit compliance processes. • Determined and optimised revenue opportunities.• Ensured that all billing adjustments were fully compliant with industry regulations. • Resolution of escalated cases in effective and timely manner. Conducting complex calculation such as re-rating and discounting.• Provide expert support to other work groups

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  AAPT

  • Billing Analyst - Production

    • Jul 2000 - Nov 2009

    • Coordination, monitoring and control of running of the billing process of AAPT's invoices from the beginning, to the time of lodgment with Australia Post• Ensuring that correct bills are produced and lodged on time• Receipt, valuation, loading and verification of several files from internal and external suppliers (Telstra, Vodafone, Premiere Global plus many more) • Coordination of processes with a print house. Ensure correct data transfers, stock delivered, lodgment completed• Stock control and liaison with various internal customers on daily basis • Involved on regular basis in implementation of projects• Ensure all processes are SOX audit compliant

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  ANCO

  • Administration Manager

    • Feb 1999 - Jul 2000

    • Team management of Office Administrators, reporting to Operations Director • Responsible for all NSW invoicing, liaison with customers, contractors and suppliers • Coordination of cyclic invoicing, order entry and general office duties • Processing of all overseas orders, liaison with freight forwarding companies• Responsible for training of other administration staff in all Australian branches, SMA for Billing and Contracts for all Australian operations• Responsible for performance reviews and change management within the team• Internal auditor responsible for preparation and conducting internal quality audits, liaison with external auditors, identification of non-conformances and preparation of necessary amendments • Payment collections and credit checks• Responsible for production of management reporting• Preparation of process documentation and induction program for admin staff• Rostering of operational staff

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  Watertest Systems Pty. Ltd

  • Financial Administration Manager

    • Jan 1997 - Feb 1999

    Independent, unsupervised position involving all aspects of accounting and bookkeeping (order entry; accounts receivable, payable; credit control, cash flow, bank reconciliation, general ledger; preparation of trial balance, profit and loss account, balance sheet; banking, overseas transactions, payroll) customer service and liaison; general administration of the office, filing, preparation of quotations, dealing with suppliers. Personally assisting two directors of the company in meeting organisations’ goals and objectives. General office duties, as well as, helping in other areas of business on as required basis, good all-around skills in all other aspects of firms’ every day operation

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  AAPT

  • Billing Analyst

    • 1900 - 1900