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Bio

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Monika Choudhary is a seasoned customer service professional with experience in call center management and sales. She holds a Master of Management degree from Crandall University and a Bachelor of Arts degree from Maharaja Ganga Singh University. Monika has worked in various roles, including Senior Customer Care Representative at Conneqt Business Solutions Limited and Outbound Sales Specialist at Call Center Guys.

Experience

    • Outbound Sales Specialist
      • May 2021 - Present
      • Ontario, Canada

      Call Center Guys is located in Markham, ON, Canada and is part of the Wired Telecommunications Services Industry. Call Center Guys has 50 total employees across all of its locations and generates $9.15 million in sales (USD). (Sales figure is modelled). This is a leading global provider of business decisioning data and analytics for almost 200 years

    • Senior Customer Care Representative
      • Oct 2015 - Dec 2020
      • India

      Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider. Top industry analyst Nelson Hall had ranked Conneqt amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East. As a top 2 CLM and BPM player in India’s domestic market, each of Conneqt’s 29,000 + employees strive to help our customers deliver world-class service quality, enabled by leading digital capabilities and industry-leading productivity. We’re constantly refining our technologies and developing ideas to better serve our 120+ clients in 24 Indian and 12 International languages in over 600 + locations PAN India through our unique ‘Feet on Street’ offering.

    • operation practitioner
      • Nov 2013 - Dec 2014
      • India

      ● Concentrix is a leading global provider of customer experience (CX) services and technologies, today announced it has been named a strong performer in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report. It is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands, including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across six continents, our staff deliver next-generation customer experiences and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design. Visit concentrix.com to learn more.

Education

  • 2021 - 2022
    Crandall University
    master of management, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • 2010 - 2013
    Maharaja Ganga Singh University, Bikaner
    Bachelor of Arts - BA, Arts

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “IT Services and IT Consulting”

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