Experience

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  Packaging Exchange

  • Denver, Colorado, United States

  • Customer Service Representative

    • Apr 2024 - Present
    • Denver, Colorado, United States

• 

  McGrath Family YMCA

  • Spring Valley, California, United States

  • Senior Service Representative

    • Oct 2021 - Oct 2023
    • Spring Valley, California, United States

    • Opened the facility and worked the front desk • Processed accounts receivable, recorded and analyzed financial discrepancies, processed and implemented contracts for new members, entered maintenance orders and handled billing • Educated members on the nonprofit status of the organization and gave tours of the facility • Conducted member interviews and connected individuals to relevant programs based on their personal goals/interests• Answered phone calls promptly and directed them to appropriate departments • Worked on the marketing and advertising for upcoming programs and events

• 

  Huntley Park District

  • Huntley, IL

  • Customer Service Representative

    • Oct 2013 - Mar 2021
    • Huntley, IL

    • Ability to multi-task by balancing work tasks, responding to emails, greeting walk-ins and answering phone inquiries • Provide exceptional customer service to ensure high customer satisfaction and positive longstanding relationships • Register customers for programs using RecTrac software• Keep records of customer interactions, process customer accounts and file documents• Process payments accurately and efficiently via cash, checks and credit cards • Maintain files and records as well as assist other departments as needed

• 

  Cardinal Pack

  • Crystal Lake, IL

  • Production Manager

    • Jan 2010 - Jun 2013
    • Crystal Lake, IL

    • Oversaw the production process by creating production schedules to ensure products were produced on time and under budget • Estimated costs and set quality standards while monitoring the production processes and adjusting production schedules as needed • Managed the scheduling and QC for a service department ranging from 8-25 individuals • Maintained relationships with both internal employees and external clients to ensure production goals were achieved

• 

  Chase

  • Elgin, IL

  • Customer Service Representative

    • Feb 1990 - May 2001
    • Elgin, IL

    Charge-back and Dispute Representative (Promotion) • Maintained up-to-date knowledge of Visa/Mastercard regulations regarding discrepancies on their statements and charge backs• Worked under strict deadlines and responses to customer service requests and emergency call-outs while upholding company reputation • Researched and resolved billing and invoice problems in timely and professional manner• Verified details of transactions including funds receives and total account balances Telecommunications Representative (Promotion)• Provided accurate and appropriate information in response to cardholder’s inquiries regarding their account • Addressed customer service inquiries in a timely and accurate fashion • Developed effective relationships with all call center departments through clear and direct communication• Built customer loyalty by placing follow-up calls for customers who reported product issues Supporting Outstanding Service Department Representative • Addressed negative customer feedback by recovering customer questions, issues and complaints• Developed rapport with customer base by handling difficult issues with professionalism• Improved service quality and increased sales by developing a string knowledge of company’s products and services