Experience

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  Hyatt Hotels London Stratford

  • Greater London, England, United Kingdom

  • Front Office Supervisor

    • Dec 2021 - Present
    • Greater London, England, United Kingdom

    Supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Providing technical support to front desk, writing Standard Operational Procedures and training new starters by sharing expertise and knowledge while continually inspiring other associates. Ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

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  VQ restaurant

  • London, England, United Kingdom

  • Supervisor

    • Jun 2018 - Oct 2020
    • London, England, United Kingdom

    Providing the perfect service experience for every guest.Ensuring the guest feels important and welcome in the restaurant.Look for ways to avoid waste and limit costs.Assist in keeping the restaurant clean and safe.Enhanced capacity to work in a team.Working in a fast-paced environment.

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  The Hackney Pirates

  • London, England, United Kingdom

  • Volunteer

    • Oct 2018 - Mar 2019
    • London, England, United Kingdom

    Working one on one with children in Year 5 or 6.Promoting perseverance.Using metacognitive strategies to deliver reading support programs.Developing a sense of respect and responsibility.

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  THE JAPANESE CANTEEN LIMITED

  • London, England, United Kingdom

  • Waitress

    • Feb 2017 - Oct 2017
    • London, England, United Kingdom

    Take orders and serve food and beverages.Answer questions about the menu and make recommendations when appropriate or requested.Communicate with kitchen staff directly for any particular order (e.g. customer with allergies).Cleaning tables, removing dirty dishes and replacing table linens.Cleaning and polishing furniture, shelves, walls, and equipment.Stocking refrigerators with bottled beer and wines.

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  Label quality

  • Rome, Latium, Italy

  • Sales Assistant

    • May 2016 - Aug 2016
    • Rome, Latium, Italy

    Shelf stocking.Creating a welcoming environment and providing excellent customer service including learning about products.Fully aware of security issues concerning stock in relation to shoplifting, leakage, and theft.Ready and able to work individually or within a team environment.

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  Placido Martini

  • Via della Casetta Mattei, 269, 00148 Roma RM, Italy

  • Internship

    • Mar 2013 - Mar 2013
    • Via della Casetta Mattei, 269, 00148 Roma RM, Italy

    Provided one-to-one instruction and support to students requiring additional help.Supervise students' playground, lunchtime, and free classroom time activities.Prepared classroom for daily instruction, including set-up and clean-up of student work areas.

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  Fratelli Cervi

  • Via Portuense, 1491, 00148 Ponte Galeria-la Pisana RM

  • Internship

    • Mar 2012 - 2012
    • Via Portuense, 1491, 00148 Ponte Galeria-la Pisana RM

    Coordinated activities with teachers and prepared relative materials and supplies for students.Monitoring and recording pupil activities.Regularly giving feedback to the teacher on pupil progress and behaviour.Supporting with the delivery of lessons, workshops and tutorials.