Experience

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  Trident Technology Services

  • Doha, Qatar

  • Administrative and Personal Assistant

    • Jan 2022 - May 2022
    • Doha, Qatar

    Greeting office visitors and directing them to the appropriate parties.Reporting to senior management and performing secretarial and administrative duties.Reminding the executive of important tasks and deadlines.Collating and filing expenses.Miscellaneous tasks which vary according to the sector and to the managers remit or conducting research.Handling basic office tasks such as filing, delivering mails, answering emails and phone calls.Write and distribute email, correspondence memos, letters, faxes and forms.Transcribing videos.Coordinating schedules and managing calendar to ensure that activities are properly arranged.Liaising with internal departments, and booking and arranging travel, transport, and accommodation.Conduct research (within skills and expertise) to assist with projects or inquiries.Performs other general clerical and secretarial duties as requested, which may include recordkeeping, managing petty cash, maintaining office supplies and coordinating equipment maintenance, and handling packages and correspondence.Entering and updating company, employee records.Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of suppliesng office equipment.Observing best business practices and etiquette.

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  Qatar Airways

  • Doha, Qatar

  • Customer Service Agent

    • Dec 2018 - Jan 2022
    • Doha, Qatar

    Plan route based on details provided by customer and computes ticket cost.Committed to prompt service to customers for their outmost satisfaction.Assist travelers with luggage and on-boarding check-in.Rebook passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines.Deal with the passenger inquiries regarding the arrival and departure of flights and made sure that passengers get on board the correct flight.Address passenger concerns regarding seating, connecting flight information, and special assistance.Handle computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets.Made public informational announcements.Verify identification and travel documents to efficiently board passengers for an on-time departure.Assist unaccompanied minors and seniors with special help.Escort passengers to flights, with special attention to senior, disabled and minor passengers.Direct passengers to immigration office and/or departure gates.Comply with all security requirements.Assist passengers by making reservations, preparing and issuing tickets, calculating of fares and issuing of refunds.Provide new employee training and ongoing employee development.Managing the arrival and departure gate.Passenger reservations, check-in, boarding and including security process.Ensuring safety and comfort of all the passengers through the airport process.Assisted HR with the vaccination drive, included to get confirmation from staff through calls, coordinating with the medical center to get appointments, compiling and maintainingreports and providing finale spreadsheet at the end of the day.

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  GVK MIAL

  • Maharashtra, India

  • Front Desk Receptionist

    • Jun 2017 - Nov 2018
    • Maharashtra, India

    Dealing with the premium class customer of all the airline.Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.Admits members and guests to airline lounge, serves beverages and snacks, and provides other personal services as requested.Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintainedAnswering and solving the inquiries of the passenger regarding the lounge.Accepting cash and credit payments.Keep front desk tidy and presentable with all necessary material.Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight.Answer phone calls and other duties assigned as directed by the Lounge Supervisor.Monitoring the stock inventory of the lounge.Coordinating directlywith the airlines in regards to the invitation cards for the passenger.Assisting the other department within the lounge during rush hours.Making sale reports at the end of the day