Bio
Experience
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Jamaica
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Telecommunications
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700 & Above Employee
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Chief Commercial Officer (CCO)
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Jan 2022 - Present
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Head of Products & Value Management
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Apr 2018 - Dec 2021
Value propositionProducts developmentPricingCVMBI & data miningm-DATAMarket IntelligeanceInternational & Roaming
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Netherlands
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Telecommunications
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700 & Above Employee
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Head of B2C Marketing Department (Djezzy)
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Jan 2016 - Jan 2018
in charge of : MarketingValue propositionPricingm-DATA International & RoamingVAS & content Digital Services and innovation etc...
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Customer Experience Manager
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Jul 2014 - Dec 2015
• Define and implementing Optimal and Measurable Service Levels (Network, Touch points, Product, overall Experience) for each Profile• Enable all touch points to deliver profile sensitive, Best Fit Product and Optimal Service.• Perfect and refine this model to preempt, design and deliver the Right Experience to the Customer and Optimize the Value Capture for Djezzy• Work closely with SPOCs from Marketing, Customer Care , Sales , Network, Communication with HV Customers focus
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Egypt
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Telecommunications
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700 & Above Employee
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Head of B2B Marketing Department
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May 2011 - Jun 2014
• Monitoring and analysing market trends• Studying competitors' products and services• Exploring ways of improving existing products and services, and increasing profitability• Identifying target markets and developing strategies to communicate with them• Preparing and managing marketing plans and budgets• Managing the production of promotional material• Liaising with other internal departments such as sales and distribution• Producing reports to monitor results• Presenting findings and suggestions to company directors or other senior managers• Organizing trade shows, conferences and sales meetings• Supporting and managing a marketing team.
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Marketing Solution Supervisor
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2006 - Apr 2011
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Sales Support Manager
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2003 - 2006
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Education
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2012 - 2013Executive MBA -Paris Dauphine, Panthéon Sorbon
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1999 - 2003HEC Alger (Ex INC)
Suggested Services
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Industry Focus. “Telecommunications”
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