Experience

• 

  Slalom

  • San Diego, California, United States

  • Business Operations Manager

    • Sep 2022 - Present
    • San Diego, California, United States

• 

  Wardell Builders, Inc.

  • United States
  • Construction
  • 1 - 100 Employee

  • Head of Remodeling Department

    • Jan 2021 - Jan 2022

    – Wrote and implemented the Remodeling Department’s business plan– Responsible for department sales generation – Created department’s expectations towards clients, design teams, subcontractors, and employees– Successfully handed off multiple projects to Project Manager and oversaw their success– Surpassed client expectations and created “raving fans”– Successfully marketed and sold to a very narrow segment of the top 1% of earners– Maintained and improved company’s stature in the community allowing for acquisition of new clients

  • Vice President of Business Administration and Operations

    • May 2013 - Jan 2022

    – Created a Key Performance Indicator system for the CEO – Worked in tandem with the CEO in creating, communicating, and implementing the vision, mission, and overall direction of the firm – Completed essential tasks for CEO; priority, calendar, and inbox management, booked travel – Maintained awareness of both the external and internal competitive landscape, opportunities for expansion, clients, markets, new industry developments and standards– Financial accounting strategist, created the first yearly budgets in the company’s history– Maintained the ever-evolving organizational chart– Part of the yearly planning session for 1, 3, 5-year company projection– Assisted with setting the yearly company goals– Became a go-to problem solver for employee and client issues– Sat on both the senior management and the management team– Developed and implemented policies, procedures, formalized job descriptions, on-boarding procedures, position manuals, and SMART goals– In charge of relationships with outside consultants; accountants, tax accountants, attorney, insurance broker, marketing, and IT– Skilled business generalist– Continued employee alignment rates of 85% or higher– Ability to keep multiple projects on time, on budget, and on message– High level of emotional intelligence– Extensive knowledge of practices, processes, procedures, scheduling, and documentation– Extremely proficient in Microsoft Suite, Visio, Gmail Suite, Dropbox, Canva, and QuickBooks

  • Marketing Director

    • Sep 2011 - May 2013

    – Formalized the company’s marketing strategy, “The Wardell Way”– Oversaw multiple website overhauls– Organized multiple direct mailers with documented returns– Became an ambassador for the company at multiple industry associations

  • Project Engineer

    • Apr 2011 - Sep 2011

    – Created and implemented a process to organize the selections that are installed in a custom home– Organized and tracked selections for multiple projects simultaneously– Developed a new system to create a “Homeowner’s Manual” for our clients

  • Human Resources and Accounting Manager

    • Sep 2009 - Apr 2011

    – Managed all aspects of human resources for 30+ employees– Managed employees both in and out of the firm– Created, sent, and fielded any questions on the Repair & Maintenance department’s client bills– Ensured proper signage at all our locations to solidify brand messaging and OSHA compliance– Wrote an extensive manual with the Standards of Practice

• 

  Innovive, Inc

  • San Diego, CA

  • Summer Internship

    • Jul 2007 - Sep 2007
    • San Diego, CA

    - Worked directly under Accountant and Office Manager- Regularly interacted and did small tasks for the leadership team- Assisted with accounts payable and accounts receivable - Reconciled credit card bills

• 

  Zandra Rhodes

  • Internship

    • Mar 2004 - Jun 2004

    - Organized showroom- Updated displays- Worked directly with designer and studio manager- Assisted with various administrative tasks