Experience

• 

  Tyler Technologies

  • United States
  • Software Development
  • 700 & Above Employee

  • Supervisory QA Team Lead

    • Jan 2023 - Present

  • QA Analyst

    • 2018 - Mar 2024

    • Conduct thorough and accurate manual testing of software including security and performance features• Test and validate program modules to meet user story specifications created by solutions, business, or development teams to move the requirement through each phase of the JIRA board• Manage automation test suite by investigating and correcting failing tests, and developing tests around new features• Install and manage software builds on the QA servers• Create and maintain written documentation for testing processes and update the Confluence page accordingly• Regularly participate in Scrum rituals to voice QA comments or concerns• Communicate software issues to appropriate development team and assist in the resolution• Provide support in the identification of new procedures, methods, and tools to ensure a constantly improving testing environment

• 

  Deloitte Consulting

  • Lake Mary, FL

  • Solutions Analyst

    • Sep 2017 - Mar 2024
    • Lake Mary, FL

    • Performed system, regression, functional, and manual testing of Salesforce Application to ensure the client’s business and functional requirements are met• Analyzed user stories and business requirements to identify functional gaps, developed and executed test scripts using JIRA• Demonstrated d...

• 

  ICL Systems

  • Rochester, Michigan

  • Operations Analyst

    • Sep 2016 - Sep 2017
    • Rochester, Michigan

    • Monitored system alerts and reports to ensure the operations of the system daily by using Web, SQL servers, and Tableau• Provided operational support to the customer and customer’s logistics partners• Created and implemented solutions for common errors to minimize the amount of data requiring i...

• 

  Ameriscan Image Scanning

  • Project Manager

    • Mar 2015 - Sep 2016

    • Promoted to project manager to evaluate new projects and plan job steps and requirements to complete the project. Create each job within Digitech designed specifically for that project. Test the job to ensure accuracy and efficiency; troubleshoot any errors until the job setup is complete. • Ar...

• 

  The Walt Disney Company

  • Orlando, Florida

  • Disney College Program

    • May 2014 - Jan 2015
    • Orlando, Florida

    • Trained cast members to use POS systems located in food shops to complete customer orders and POS systems used for payments• Coached cast members in customer service and educated them in safety and health regulations• Validated trainee’s understanding and knowledge of the position by admini...