Okay, let’s tackle this. So Mokysha has 18 years of experience in technical support, which is a long time. The company is VZW, which isn’t a specific industry, but that’s okay. Location is Baltimore, MD, which isn’t a major hub for tech. Median salaries for technical support professionals in the US are around $40,000–$70,000 per year. However, with 18 years of experience, she’s likely above average. Let’s assume a higher rate. A senior technical support engineer with 10–20 years of experience can earn $60–$100 per hour. Considering Mokysha’s experience, I’d estimate her hourly rate to be around $75.