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Moira Fingleson profile image

Moira Fingleson

Guest Service Supervisor at Hulsing Hotels Inc
Intro Book
Experienced hospitality professional with 20+ years of experience in front office management, customer service, and hotel operations.
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Location
Tampa, Florida, United States, US
Skills
  • Hospitality
  • Front Office
  • Hotels
  • Customer Service
  • Hospitality Industry
  • Show all
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Bio

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Moira Fingleson is a seasoned hospitality professional with extensive experience in front office management, customer service, and hotel operations. She has held various roles in hotels, including Guest Service Supervisor, Front Desk Agent, and Tour Guide (Cultural and Nature). Moira has worked in the hospitality industry for over 20 years, with a strong background in managing hotels, restaurants, and tour operators. Moira holds a strong educational foundation in hospitality, with a focus on customer service, hotel management, and tourism.

Experience

  • Hulsing Hotels Inc
    • Asheville, North Carolina, United States
    • Guest Service Supervisor
      • May 2024 - Present
      • Asheville, North Carolina, United States

      Crowne Plaza Hotel & ResortGuest Service Supervisor Full Service - 272 Rooms

  • 1754 Properties
    • Tampa, Florida, United States
    • Front Desk Agent
      • Jan 2022 - Jul 2022
      • Tampa, Florida, United States

      Floridan Palace HotelFront Desk Agent Full Service - 210 Rooms

  • Hulsing Hotels Inc
    • Asheville, North Carolina, United States
    • Front Desk Agent
      • Apr 2021 - Oct 2021
      • Asheville, North Carolina, United States

      Four Points by Sheraton Front Desk AgentFull Service - 150 rooms)

  • Remington Hotels
    • St Petersburg, Florida, United States
    • Front Desk Agent
      • Aug 2019 - Dec 2020
      • St Petersburg, Florida, United States

      Hilton St Petersburg Bayfront Front Desk AgentFull Service - 333 rooms

  • Remington Hotels
    • Tampa, Florida
    • Front Desk Agent
      • Mar 2018 - Jul 2018
      • Tampa, Florida

      Residence Inn Tampa Downtown Front Desk AgentSelect Service - 109 Suites

  • Schulte Hospitality Group
    • Scranton, Pennsylvania Area
    • Front Desk Agent
      • May 2016 - Oct 2016
      • Scranton, Pennsylvania Area

      TownePlace SuitesFront Desk AgentExtended Stay - 110 Suites

  • PYRAMID
    • Tampa, Florida
    • Front Desk Agent
      • Jul 2014 - Sep 2015
      • Tampa, Florida

      DoubleTree by Hilton Tampa Airport WestshoreFront Desk AgentFull Service - 489 rooms

  • McKibbon Hospitality
    • Asheville, North Carolina, United States
    • Front Desk Agent
      • Jul 2012 - Dec 2012
      • Asheville, North Carolina, United States

      SpringHill Suites by Marriott Front Desk AgentSelect Service - 78 rooms

  • African Safari Adventures, Hazyview, South Africa
    • Hazyview, South Africa
    • Tour Guide (Cultural and Nature)
      • Apr 2009 - Sep 2011
      • Hazyview, South Africa

      Freelance Safari Guide

  • McKibbon Hospitality
    • Tampa, Florida
    • Front Desk Agent
      • Aug 2008 - Feb 2009
      • Tampa, Florida

      Homewood Suites by Hilton Member of Opening Team, for 2 new hotels, Tampa, Florida USAHilton Garden Inn - 171 suite hotel Homewood Suites by Hilton - 144 suite hotel

  • Sithanda eAfrika Safari & Tours
    • Hazyview, South Africa
    • Tour Operator/Safari and Cultural Guide
      • May 2003 - Apr 2008
      • Hazyview, South Africa

      Owner Operator

  • Verizon
    • Tampa, Florida
    • IT Specialist Testing/Management Representative/Lead Auditor ISO 9001:2000
      • 1992 - 2003
      • Tampa, Florida

      National ISO 9001:2000 Management Representative• Developed and produced documentation for the implementation of ISO• Spearheaded the Training of Staff on ISO standards• Audited and reviewed ISO policies and guidelines• Developed and prepared manuals, procedures, instructions, work procedures, quality test plans, documentation and presentations• Reviewed, updated and provided feedback on ISO policies and proceduresISO 9001:2000 Lead Auditor • Presided over audit meetings and logged audits• Conducted monthly internal audits on various systems• Carried out follow-up audits for verification of corrective actions for non-conformances issuedSpecialist Tester• Tested the Customer Access Billing System to ensure new code enhancements were correct• Balanced the Customer Service Information System • Led the Y2K project for the Billing System and managed team to ensure milestones were met

Education

  • South African Wildlife College

Suggested Services

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Industry Focus. “Hospitality”

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