Experience

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  LBS Bina Group Berhad

  • Selangor, Malaysia

  • Customer Relations Manager

    • Aug 2023 - Present
    • Selangor, Malaysia

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  Mayland Group of Company

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Manager Customer Relationship Management (CRM)

    • Feb 2023 - Aug 2023
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    In charge of CRM department to ensure smooth running of the daily operationPlan, execute and manage the full vacant possession (VP)Undergo pre-delivery inspection (PDI) with relevant project and QAQC Coordinate defect rectification worksDevelop, implement and execute operational policies and proceduresConduct candidate interview

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  Eng Han Group

  • Cheras, Selangor, Malaysia

  • Customer Relations Executive

    • Aug 2022 - Feb 2023
    • Cheras, Selangor, Malaysia

    - Manage and ensure the proper and smooth handling over the vacant possession of the completed unit.- To follow up closely with purchaser regarding complaint, project defect and provide solution.- Handling stakeholder cases and represent company in Tribunal Court hearing.- To attend monthly management meeting to highlight any issue at site.- To attend Client-consultant Meeting (CCM) with consultant (Architect, M&E, C&S).- To attend monthly operation meeting with property management company- Ensure the smooth running of the daily operations of the department.

• 

  Mah Sing Group Berhad

  • Bandar Baru Bangi, Selangor, Malaysia

  • Senior Executive Customer Service and Property Management

    • Aug 2015 - Aug 2022
    • Bandar Baru Bangi, Selangor, Malaysia

    Work DescriptionVacant Possession (VP)- Coordinate for arrangement on Pre-delivery Inspection (PDI) to ensure all units are inspected before the issuance of VP.- To arrange appointment with purchasers for joint inspection and physical handover of the property (VP)- Attend to customers complaints professionally compliance company service standard.- To record all complaints and forward for further actionDefect rectification- Identifying the defects and submit defect listing to project team for rectification of defect work.- Sourcing for identify and liaise with consultants, contractors and service providers for alliance to provide property support service to customer.- Follow up rectification work with Clark of Work (C.O.W) and Project Manager in order to deliver higher quality of work.- To perform Joint Inspection with purchaser and C.O.W to sign off defect after rectification defect complete.- Maintaining good records of all operation activities and prepare periodic reports.-To inspect all unsold units before end of contractor’s DLP.Mentoring- Trained and handled new customer service staff on VP procedure, SOP for defect rectification progress and system.- To prepare documentation and processes for key collection.- Conducting briefing and coaching sessions on regular basis to ensure team members’ work is carried out accurately and highlight on all outstanding cases.

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  Astro

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Customer Service Representative

    • May 2009 - Jul 2015
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  Perodua Manufacturing Sdn. Bhd

  • Rawang, Selangor, Malaysia

  • Production Control Executive

    • Oct 2008 - Apr 2009
    • Rawang, Selangor, Malaysia