Experience

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  AIA Technology Shared Services (AIAIT)

  • Federal Territory of Kuala Lumpur, Malaysia

  • Network Services Manager

    • Sep 2022 - Present
    • Federal Territory of Kuala Lumpur, Malaysia

    • Analyze change request and provide approval• Participate in RCA discussion and analyze RCA document• Work with vendor for daily operation• Reporting manager for 1 employee

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  ExxonMobil Business Support Centre Malaysia Sdn Bhd

  • F5/ADC Analyst

    • Nov 2021 - Oct 2022

    Building new application on F5 LTM/APM based on customer request

  • Network Analyst

    • May 2019 - Oct 2021

    • Design and deploy data network solutions for downstream entities globally.• Technology include SD-WAN, LAN, WAN, Security, and Wireless

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  AXA Shared Service Centre

  • Selangor, Malaysia

  • Network Specialist

    • Apr 2018 - May 2019
    • Selangor, Malaysia

    • Providing network services scope to Asia business entities in the AXA group. • Working with the local IT service owners to build and transition network responsibilities into the AXA Tech regional network team. • Responsible for any new network projects for the expanded country. Including assessment, architecture, design, and implementation.

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  Cisco (Millennium Technology Services)

  • Kuala Lumpur, Malaysia

  • High Touch Engineer

    • Mar 2017 - Mar 2018
    • Kuala Lumpur, Malaysia

    • Improve relationship with customer to understand in a better way their network to provide quicker and more effective results to their requests.• Customer-specific designated support at network level.• Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer.• Escalation support for critical network outages and complex network issues.• Established Technical Relationship to support customer network operations.• Regular scheduled review of open Service Requests working with Cisco TAC engineer to achieve a faster resolution.• Holistic technical management of recurring network problems.

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  CTC- Global Sdn Bhd

  • Selangor, Malaysia

  • Technical Architect

    • Oct 2016 - Mar 2017
    • Selangor, Malaysia

    • Acquire in depth knowledge on Enterprise Network and Service Provider environment involving multiple product especially on CISCO with other interfacing products like Juniper, HPN and F5.• Maintain active status of relevant technology master level Certification• Leading a team of assigned resources to implement large scale project involving multiple product/solution.• Assisting and working with Solution Architect/Pre-Sales Architect in leading architecture of the product/solution design.• Generating conceptual, logical, and physical network architectures, documents, testing analyses, test plans, and risk assessments to ensure sound architecture that meets client needs. • Working with various vendor solutions and designs new network products to integrate with new and existing client environments. • Leading problem management and resolution in the support of deployed product/solution.

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  Airstar Consulting (M) Sdn. Bhd.

  • Kuala Lumpur, Malaysia

  • Professional System Engineer

    • Mar 2015 - Aug 2016
    • Kuala Lumpur, Malaysia

    • Working as a project engineer• Participating in design discussion with principal vendor (Cisco)• Being an in-house Cisco SME for Airstar • Projects involved:o Deploying Cisco vCPE/vPE for Telekom Malaysiao Deploying Cisco MATE for Telekom Malaysia

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  BT

  • Kuala Lumpur, Malaysia

  • Senior Network Consultant

    • Aug 2013 - Mar 2014
    • Kuala Lumpur, Malaysia

    • Working as a pre-sales consultant• Participating in RFP and tender response submission• Opportunities participated:o Herriot-Watt University Putrajayao Universiti Putra Malaysia (UPM)

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  AIG Global Services (Malaysia)

  • Selangor, Malaysia

  • Senior Network Engineer

    • Sep 2012 - Aug 2013
    • Selangor, Malaysia

    • Working as a operation engineer for APAC and EMEA AIG data network• Working in EMEA shift working hour (2pm MYT to 11pm MYT)• Troubleshooting network incidents• Participating in small provisioning project

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  Mesiniaga Berhad

  • Selangor, Malaysia

  • Network Solutions Consultant

    • Jun 2011 - Aug 2012
    • Selangor, Malaysia

    • Working as a pre-sales consultant• Participating in RFP/RFQ and tender response submission• Preparing bill of material (BoM)• Opportunities participated:o Maxiso Celcomo Jaringo Mimoso Time

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  Singtel (NCS Private Limited)

  • Singapore

  • Network Consultant

    • Jun 2010 - Dec 2010
    • Singapore

    • Working as a project engineer• Projects involved:o ANZ Bank migrationo Temasek Polytechnic LAN upgrade

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  Datacom Southeast Asia (M) Sdn Bhd

  • Selangor, Malaysia

  • Network Engineer

    • Dec 2008 - May 2010
    • Selangor, Malaysia

    • Working as a operation engineer responsible for Malaysia and Philippines office data network• Commissioning and provisioning IPVPN links with partners• Adding firewall rules for new web hosting or new application• Troubleshooting network incidents• Participating in small provisioning project

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  Jaring Communications Sdn Bhd

  • Kuala Lumpur, Malaysia

  • Network Engineer

    • Jun 2007 - May 2008
    • Kuala Lumpur, Malaysia

    • Working as a operation engineer in MPLS L3VPN unit• Commissioning and provisioning new offices for new and existing customer• Troubleshooting network incidents

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  Sapura Technology Bhd (Axis Computer Sdn. Bhd.)

  • Kuala Lumpur, Malaysia

  • Associate Engineer

    • Jun 2006 - May 2007
    • Kuala Lumpur, Malaysia

    • Working as a project engineer solely for Tenaga Nasional Berhad (TNB) IP-PBX project• Commissioning and provisioning IP-PBX for all TNB offices in Pahang state

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  Standard Chartered Bank (Scope International (M) Sdn. Bhd.)

  • Selangor, Malaysia

  • Programmer

    • Jan 2005 - May 2006
    • Selangor, Malaysia

    • Working as a programmer in Credit Card Management System (CCMS) unit• Writing programming codes as per design by System Analyst• Testing the codes and ensure successful transfer to production environment