Experience

• 

  TSI Metal Industries LLC

  • Dubai, United Arab Emirates

  • Network Engineer

    • Mar 2017 - Present
    • Dubai, United Arab Emirates

    •Infrastructure support on Microsoft Windows/ Cisco Technologies & Network Security, VMware Infrastructure, Firewalls, Sophos Anti-Virus, ESET Anti-Virus.•Executive Support: Managing vCenter /ESX/ESXi Infrastructure.Manage and maintain Office 365 administration. Installing and configuring ESX/ESXi/vCenter servers Managing and Troubleshooting VMware Infrastructure, VMware Backup Updating vCenter/ESX/ESXi using VMware Update Manager, Install and Configure FortiGate (Firewall) VPN Configuration, user administration, backups, Policy updating, tunnel creation, and installing Client software. Attendance Device Management Windows Server Administration and Maintenance Directory Services: Windows servers 2003, 2008, 2012, 2019. Active Directory (Installation, object/group Creation, Group policies Troubleshooting,Backup Restoration Manage Domain Resources and Users using Directory Services. Installing and configuring Office 365 (Admin access) CCTV Configuring, Monitoring installing online access (Dynds) for all branches Implementing Security Measures (antivirus, firewall) Install and Configuring FortiGate Managing, Installing, and Updating installing, MS, and ERP software Creating Virtual machines from images and Templates LAN/WAN Administration. Keeping and Updating the Records of Microsoft and Third-party software License. Remote Installation and Troubleshooting through TeamViewer ,Anydesk,Remote Desktop Server Hardware ManagementInstallation, troubleshooting, and managing of computers, software, printers, switches, routers, firewalls, and wireless AP.Responsible for maintaining the company's IT infrastructure, network, servers, and security systems.Responsible for investigating and diagnosing computer hardware and software-related issues, and network problems, making recommendations for improving the company’s IT systems, and carrying out routine configuration and installation of IT solutions.

• 

  Jeraisy Computers & Communication Services, Saudi Arabia. (KSA)

  • Saudi Arabia

  • Network Engineer

    • Mar 2012 - Oct 2016
    • Saudi Arabia

    •Responsibilities included performing general network administration duties and preventive maintenance of all hardware, software & networking systems (Cisco router). •Duties included designing implementing, coding & diagnosing LAN/WAN setup. Service provided including on-site implementation of DNS & routers configuration. Implementation of RIP, EIGRP, OSPF. Up gradation & backup of IOS, also monitoring switches & routers. •Installing Windows 2000 professional, server, upgrading the system and installing the latest service packs and patches.•Installation of Windows 2003,2008 server and configuring clients of Windows XP/Vista, Win 7Assigning creating & setting the permissions in the file server depending on the designation of the employees.Well versed in Desktop Management, Server Support and Administration, Windows OS Support and Administration, Software and Hardware Management/Support.Expert in Installation and configuration of windows operating system client and server (Windows XP, Windows 7, Windows Vista, Windows 2000 and 2003,2008 Server Network OS), including overall administration of Windows-based LAN by creating users and groups. Expert in providing first level and second level of technical and functional Support to our customer in defined SLA. Escalate the unsolved problem to third level support team and follow-up.Acknowledged team leader, mentor and a trainer with ability to create and sustain high work tempo. Exception analytical and troubleshooting Core CompetenciesRemote Desktop Management and incident ManagementServer Support and Management.Windows Administration 2003, 2008 and Active Directory Administration and Configuration.Configuration of Proxy Server, Desktop Imaging Software and Remote managementConfiguration of VPN & Blackberry Support & Configuration End User Training and Support, Root Cause Analysis

• 

  Tiger Group of Company (UAE)

  • DUBAI (UAE)

  • IT ENGINEER

    • Aug 2009 - Dec 2011
    • DUBAI (UAE)

    ore Responsibilities: Responsible for IT Support in a large network comprising of 20 site locations geographically spread across UAE and connected through a mesh of IP, ATM and Leased WAN Circuits. Extensive troubleshooting of network, hardware and software environments. Infrastructure support on Microsoft Windows/Exchange 2003 and Cisco Technologies. Executive Support: Provide Execute IT Support head quarters for Senior Management. Site Support/End User Computing: Support site users in issues related to network connectivity, machines connectivity, operating system issues, plotters, scanners, users profiles and viruses/vulnerability related issues. Helpdesk: Helpdesk operation, logs tickets from various project sites and providing support to all type of issues relating to clients connectivity, application support exchange emails, operating system, user profile support and other general IT issues. Ticket resolution either by site visit or fist call fix/remote connectivity. Installation/configuration of network printers, print servers & high-end scanners. Infrastructure Support: Active Directory Account management, NTFS permissions, and group policies LAN/WAN: Network troubleshooting, network printers, Application Support: AUTOCAD, Primavera, FSI (facilities management) Project Execution: Senior Project team member of site migration team, responsibilities include, Backup/Restoral of user data from Old pc to new, profile configuration, outlook and printers configuration. Image machine using standard build process (Win XP Build) Part of Exchange migration Team - User’s mailbox migration (different exchange environments) and outlook profile setup.

• 

  King Fahad Specialist Hospital Dammam

  • Saudi Arabia ( KSA )

  • NETWORK ENGINEER

    • Sep 2005 - Sep 2008
    • Saudi Arabia ( KSA )

    Responsibilities: Responsible for network support for medium network using Cisco and Microsoft technologies. Extensive troubleshooting of network, hardware and software environments. Infrastructure support on Microsoft windows and cisco technologies Infrastructure Support: Network support and assists in the development and maintenance of network communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks using cisco routers, switches, ethernet & Microsoft technologies. Tests and evaluates network systems to eliminate problems and make improvements Responsible for auditing infrastructure environment and maintain asset register printer installation and troubleshooting, Active directory account management, NTFS permissions, and group policies Helpdesk: Perform troubleshooting to diagnose IT problems on desktop equipment installs and supports windows 2003/2008 servers. Installation, configuration and troubleshooting of pcs, networks and software Extensive troubleshooting and support to all type of issues relating to client’s connectivity, application support exchange emails, operating system, user profile support and viruses issues. Upgrades network hardware and software components as required. Installs, upgrades, and configures network printing, rights, security, and software on file servers. Provides customers with network technical support. Lab work for Cisco/Microsoft classes Creating new lab environment for cisco class, supporting candidates in their lab practice working on cisco routers and switches, Creating lab environment for microsoft class, providing support in installing and configuring windows server 2003/2008 server Upgrading hardware & softwares to maintain proper network and lab setup

• 

  Nahil Computers

  • IT ENGINEER

    • Nov 2001 - Aug 2002

    • Installing and configuring Windows 2003 server and professional Operating system• Active directory Installation and configuration• Creating of Domain User Account and groups• Installation and Configuration of Network printers and sharing the printers to users.• Administering and Troubleshooting of network printers • Initial configuration of Cisco Switches, Access pointConfiguration of TCP/IP in a LAN network environment• Configuration of Catalyst 2950 and 3550 series switches• Creating VLAN (virtual LAN)• Backup and Restore the CISCO IOS and Router Configuration• Setting up windows2000 professional and Windows Xp professional as network client operating systems• Duties include installation, upgrade, maintenance, backups and network security of all related hardware and software of the Windows 2003 servers/workstation• Involved in networks/Pc support for a 300 node local area networks and responsible for the daily operation, monitoring, troubleshooting and maintenance of the local area network and Desktop support. • Configuration of shared folder security system • Planning and implementation of Active Directory Structure • Creating Organizational Units and Their Objects • Administrating Windows 2003 Using MMC • Configuration of TCP/IP in a LAN network • Dynamic Host Configuration Protocol (DHCP) installation and configuration• Configuration of Domain Naming System (DNS).• Configure and Using of File Encryption • Auditing file, folder and Active Directory Objects.• Managing Hardware Drives and Drivers • Planning and Setting of Data Backup Data Recovery from a disaster Using safe mode , Recovery console and Emergency Repair Disk• Configuration of FTP Telnet services.