Experience

• 

  Kun Hyundai Chennai

  • Chennai, Tamil Nadu, India

  • Service Manager

    • Aug 2022 - Present
    • Chennai, Tamil Nadu, India

• 

  Oman trading establishment LLC

  • Manager aftersale Service

    • Jan 2012 - Feb 2022

    My job skills and responsibility: • Forecasting goals and objectives of the service department and going all out to meet. • Training, motivating, counseling, and monitoring the performance of service staff. • Maintaining good ethical standards and Striving for harmony and teamwork in the service department and with all other departments. • Preparing and managing an annual operating budget for the service department. • Maintaining day-to-day system reports of the service required by management. • Attending service managers and management meetings. • Maintaining a strong working knowledge of service industry regulation and restriction and laws ensuring service department adherence to these regulations and remaining current on the automobile service industry's standard by new innovations, technology, materials, tools, and processes of hazardous waste scrap disposal etc.. • Monitoring and controlling the performance of the service department using appropriate reports, tracking systems and CSI,SSS/NPS &FIRFT internal surveys. • Develops and implements a marketing plan which promotes new & repeat business and retention of old existing customers. • Understanding and ensuring compliance with manufacturer warranty and policy procedures. Monitoring all warranty claims and initiating the process according to requirement. • Accounting for all documents ensures that none are missing, and all are processed correctly. • Holding daily and weekly service meetings with service staff and instructing and scheduling the activities of service department staff. • Monitoring and maintaining technicians' daily productivity reports and corresponding payroll records. • Monitoring and following the parts department and parts manager on order of high value parts and non-available parts and ensuring availability. • Managed and establishing good working relationships with customers to encourage repeat and referral business.

  • Assistant Service Manager

    • Jan 2009 - Dec 2011

    Heading General Motors/Cadillac/Hyundai Motor/Genesis/Subaru (FUJI)/SsangYong Motors/Cherry Motor/Hyundai Motors Commercial Truck/Buses/Trailer vehicles/ ISUZU Motors Buses/Truck & Trailer vehicles and Oasis Carrier Transicold after sales Accident repair Body shop complete operation in charge.

  • Sr. Service Engineer

    • Jan 2007 - Dec 2009

    Heading commercial operation General Motors, Hyundai Motors Commercial Truck/Buses/Trailer vehicles/ ISUZU Motors Buses/Truck & Trailer vehicles and Oasis Carrier Transicold after sales Incharge and location service operation in charge.

  • Service Engineer

    • Jun 2004 - Dec 2006

    As a Service Engineer having specific job skills, automotive dealer business process and manage technical support, Customer CSI, Dealer standard process, ERP,KPI driven customer focused operation and Using dealer management system and floor performance review and MS Office / PC skill and SAP.

• 

  DSC Hyundai Motor

  • Chennai, Tamil Nadu, India

  • Service floor in charge / Technical team leader

    • May 1999 - Jun 2004
    • Chennai, Tamil Nadu, India

    Core Responsibility was to drive floor service team, monitor schedule adherence and maintain their performance records. Customer satisfaction score, minimizing repeat and comeback job. Provide Technical inputs and procedure to technicians.