Experience

• 

  Sharaf Exchange

  • Dubai, United Arab Emirates

  • Business Development Manager

    • Mar 2022 - Present
    • Dubai, United Arab Emirates

• 

  Al Rostamani International Exchange

  • Dubai World Central, Dubai, United Arab Emirates

  • Branch Manager

    • Apr 2007 - Feb 2020
    • Dubai World Central, Dubai, United Arab Emirates

    • Build & implement strategies to ensure Budgeted Sales & Revenue targets are achieved.• Drive Sales activities and Marketing programs for customer acquisitions at the branch.• Assimilate Market information through surveys and research.• Ensure effective Floor Management, implementation of Customer service policies and maintain Service levels at the Branch.• Ensure efficient manpower planning and budgeting to support business needs.• Lead, develop, and motivate team members. • Ensure adherence to policies and procedures, AML guidelines & Central Bank of UAE regulations.• Ensure customer retention through high standards of service delivery and excellent Client relationships.• Co-ordinate with Compliance, Marketing and Service excellence to improve business opportunities• Conduct training on new products and processes implemented in the organization. Achievements:• Successfully managed a team of 20 Staff from different nationalities including Emiratis, involved in a monthly Branch turnover of 170 million AED.• Core team member for the Dubai Quality Award initiative for Processes & Customer Results• Commended for quality customer service.• Ensured satisfactory Audit compliance.• Trained Internal Auditor – Process & Quality Management Standard• Participated in the Emiratisation program – Tatweer.• Successfully setting-up of two new branches in Dubai .Worked with Bombay Mercantile Co-operative Bank a leading Private Sector Bank operating strategically located across India. Designation : In charge – Operations Febrauary 1997 till March 2007 Job Profile : Branch OperationsAreas of ResponsibilitiesBranch Banking Operations:• Acquire & mobilize Savings & Current Deposit Accounts through a dedicated team of Sales Manager and 10 Sales Executives and also Fixed Deposit’s and Demat products. • Responsible for overall business development, operations & administrations of the branch