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Mohammad Talha
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Bio
Experience
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GOMIUM IT SOLUTIONS PVT LTD
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Noida, Uttar Pradesh, India
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Production Support Engineer
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Mar 2021 - Present
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Noida, Uttar Pradesh, India
• Monitored UNIX servers continuously and resolved system-related issues if any occurred as 24/7 Production support.• Working as L1/L2 support in Telecom operations.• ETL Job Monitoring & Scheduling.• ETL Logs and Status Table Monitoring & Maintenance.• Provision services to users-group as per requirement.• Monitored the servers and performed trouble shooting steps (End-to-end monitoring).• Report/KPI Issue Resolution & Maintenance.• Handled service and incident requests.• Team/Shift Management including task assignment and issue closure.• Working dependently and collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments.• Proper issue resolution, Issue/Trend Analysis, RCA sharing with business, Proper Incident, Problem and Change management.• Responsible for System Improvement.• Solve tickets using the Jira ticketing tool.• Handled Crontab jobs for regular tasks and wrote shell scripts using Sed for Extraction, Transformation and Loading.• Responsible for System Improvement and Trained monitoring team.
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Education
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2017 - 2021ZHCET (AMU)
Bachelor of Engineering - BE, Mechanical Engineering -
2013 - 2016
University Polytechnic, AMU, ALIGARH
Diploma In Engineering, Mechanical Engineering -
2012 - 2013
St. Paul's Inter College
High School, All
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Industry Focus. “IT Services and IT Consulting”
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