Experience

• 

  World Bank Group

  • United States
  • International Trade and Development
  • 700 & Above Employee

  • IT Officer, GCC Countries

    • Nov 2018 - Present

    1. Delivered comprehensive ICT consultation to World Bank advisory projects in multiple countries, including Kuwait, Saudi Arabia, and Iraq. Specialized in establishing IT departments, developing standard operating procedures, automating business processes, creating RFPs for procurement, and managing IT projects.2. Led the IT Client Services and Operations support for the GCC countries, providing technical assistance for a wide range of user devices, office printers, video conferencing systems, CCTV, access control systems, server room maintenance and troubleshooting, Wi-Fi, and other related systems.3. Provided training to users on new IT tools and products, and conducted refresher sessions as needed.4. Acted as the IT Service Management lead for the MNA region, utilizing ServiceNow to manage and streamline processes.5. Represented the Middle East, Europe, and Latin America on the Quality Management Program team, ensuring alignment with global standards.6. Managed the IT assets inventory for the office, including assigning, transferring, and disposing equipment.7. Served as the Security Focal Point between the World Bank office in Kuwait and the United Nations, ensuring secure and compliant operations.

  • Data and Information Management Analyst

    • Apr 2017 - Nov 2018

    Contributed to the development and maintenance of the World Bank Enterprise Search engine. Key responsibilities and accomplishments include:1. Relevancy: Led all relevancy tuning efforts for the Enterprise Search, ensuring accurate and efficient results for users.2. User Experience: Conducted user interviews to enhance the search UI, and managed RFPs to improve the design of the search website for optimal user experience.3. KPIs: Developed a set of search KPIs to monitor and improve the performance of the enterprise search.4. Search Monitoring: Implemented weekly and daily search alerts to analyze user search patterns and optimize the relevancy ranking algorithm accordingly. Utilized Splunk log analysis and big data techniques to monitor search performance on a regular basis.5. Quality Assurance: Led testing efforts for the enterprise search, identifying bugs and suggesting improvements to enhance the overall performance and user experience.

  • IT Analyst

    • Mar 2013 - Oct 2018

    Currently, acting as the front-line contact for IT vis-a-vis staff in the office and provide ICT Support to World Bank projects in Kuwait, Saudi Arabia and Iraq- Provide technical input expertise to the design and development of information and communications technology (ICT) operations and technical assistance projects. Over the years, I worked on ICT projects for the National Fund for SMEs (KNF), Competition Protection Authority (CPA) and the Central Agency for IT (CAIT) in Kuwait, and Small and Medium Enterprises General Authority (SMEA) in Riyadh and Ministry of Trade and Industry in both Iraq and Kurdistan region.- Provide IT support, analysis, troubleshooting, and informal training on Bank-standard hardware and software.- Support installation, maintenance, and upgrades to local networks and communications infrastructure (MPLS, Routers, Switches, PBX, Local ISP link, etc.)- Conduct training sessions for mobile, video conference, remote access and other technologies.- Provide cost savings analysis and recommendations to improve productivity and leverage technology.- Completed office move and established the IT infrastructure of World Bank office at Al Hamra Business Tower.- Provide regional IT support to World Bank office in Riyadh, Saudi Arabia.- Completed migrating and implementation of technologies such as Windows Vista to 7, Windows 7 to 10, Lotus Notes to Outlook, Cisco IP Telephony and computer replacement following annual refresh cycle- Act as the Security Focal Point (SPF) between the World Bank and United Nations.- Act as a liaison between the business units, project manager, technology teams, vendors and support teams.- Manage procurement of IT and non-IT items at the office and provide recommendations to the head of procurement committee.

• 

  LOYAC

  • Kuwait

  • IT Youth Initiative Committee Supervisor (Volunteer Work)

    • Jun 2013 - Aug 2013
    • Kuwait

    For the second time, I was awarded the "best supervisor" and "best project" prizes for successfully completing the LoYAC "Information Technology" youth initiative summer program in 2013. My students, ranging in age from 15-22, developed a Bus Scheduling System for Kuwait with the goal of raising awareness and encouraging the use of public transportation, ultimately reducing traffic congestion in the country.

• 

  Wataniya Telecom

  • Kuwait

  • HR Specialist

    • Mar 2012 - Feb 2013
    • Kuwait

    As part of the Performance Management, Rewards, and HR Information System department, I collaborated closely with HR staff to automate daily tasks, digitalize the HR function within the organization, and create a self-service environment. In my role as HR Specialist, I:1. Developed several programs aimed at reducing the number of HR staff required (e.g. Job Offer Calculator, Job Evaluation Tool)2. Led various projects to streamline HR processes and procedures through the implementation of Information Technology solutions (e.g. Salary Certificate Printing Kiosk, HR Certificates Website, Online Probation Period Evaluation, Electronic Voucher System, Digital Organizational Chart, and On-Boarding Plan)3. Conducted research studies with Mercer and Birches group as part of the Performance Management and Rewards department, to increase salaries and provide benefit plans for employees in order to remain competitive in the market.

• 

  LoYAC

  • Kuwait

  • Committee Supervisor (Volunteer Work)

    • Jun 2012 - Jul 2012
    • Kuwait

    Awarded "best supervisor" and "best project" prizes for successfully completing the LoYAC summer committee program. The program, which I supervised, aimed to raise awareness of heart diseases in Kuwait through the participation of 15 students.

• 

  Zain

  • Kuwait

  • HR Trainee (Part-Time)

    • Dec 2011 - Feb 2012
    • Kuwait

    Contributed to a variety of tasks, including successfully closing an E-Learning project, maintaining an Oracle HR system, and analyzing payroll reports.

• 

  HSBC

  • Kuwait

  • IT HUB Analyst

    • Sep 2009 - Sep 2010
    • Kuwait

    1. Served as the system and database administrator for HSBC's core banking system, responsible for maintaining and optimizing the system.2. Assumed a business analyst role to gather operational requirements and communicate effectively with IT developers.3. Developed automated database queries and improved manual business procedures through automation, streamlining processes and increasing efficiency.4. Collaborated with the IT Manager and worked on a K-NET implementation project, which aimed to reduce paper printing and promote an eco-friendly environment.

• 

  IBM

  • Kuwait

  • IT Developer Trainee

    • Apr 2009 - Sep 2009
    • Kuwait

    Successfully completed IBM Advanced Career Development program, which is a highly intensive program with a focus on e-Business Application Development. The program covered a wide range of subjects including software engineering, programming, database administration using MS SQL, Crystal Reports, UML and other related technologies that provided me with a thorough understanding of the subject matter.