Experience

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  Austrans

  • Warehouse Administrator

    • Jan 2023 - Oct 2023

    Manifesting of loadsAnswering inbound calls and emailsMaintain in house databasePerforming general administrative dutiesUse and updating of internal WMSOversee the planning and execution of transportation schedulesImplement and refine dispatch systems and software toolsMonitor seamless communication and real time visibility of operationsSound Knowledge of computer skills ranging from company supported system to excel based skillsEnsuring good working relationships with customers, internal and external stakeholders

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  Eagle Transport

  • Melbourne, Australia

  • Scheduling Admin Support

    • Jan 2021 - Dec 2022
    • Melbourne, Australia

    HR Driver / Scheduling admin supportTimely delivery of packagesHandle packages securely to prevent damage or lossMaintain accurate documentation and record keepingProvide courteous and responsive service to customers

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  Nippon Express

  • Melbourne, Australia

  • Air Export Coordinator & Cartage Coordinator

    • Jan 2014 - Dec 2020
    • Melbourne, Australia

    Key responsibilities:• Customer management and communications including prioritization and liaison with clients and external stakeholders to ensure shipments met client requirements and expectations.• Preparation and registration of outbound international shipments ensuring compliance to customs regulations requirements and export procedures.• Shipment planning including route optimization, incorporating perishable or hazardous goods, shipment route costs and security requirements• Coordinate with customers and pre-approved trucking suppliers to book slots, arrange delivery schedules to/from customers’ premises, within terminal or container hire free time windows• Use ICS to monitor import clearance status on a daily basis and ensure shipments have a clear status before arranging cartage• Calculate and prepare shipment cartage charges and obtain payment• Monitor LCL cargo availability and arrange cartage delivery to customers• Monitor and follow up empty container status and organise de-hire within the container detention free time• Enter shipment outturn details into CargoWise One and follow the approved claim process if damage, short landed or pillaged freight is noted• Attend to customer enquiries, ensuring a high standard of customer service is provided at all times

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  Lawson Forwarding

  • Melbourne, Victoria, Australia

  • Logistics Administrator

    • Feb 2012 - Dec 2014
    • Melbourne, Victoria, Australia

    Sea and Air cargo operations monitoring.Shipment planning including route optimization, incorporating perishable or hazardous goods, shipment route costs and security requirements.Shipment packaging arrangement to include restrictions around climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination.Contract negotiation ensuring all transportation and handling costs are accounted for.Preparation and registration of international shipment documentation ensuring compliance to customs regulations requirements and procedures.Ensure cost effective consolidation of services by air, sea and road, and secure solutions to small shippers who have insufficient cargo to require their own dedicated units.

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  Telstra Retail Outlet

  • Melbourne, Australia

  • Customer Service Representative

    • Feb 2009 - Mar 2012
    • Melbourne, Australia

    Key achievements: I met monthly sales targets and store service objectives month on month. Received consistent positive customer feedback achieving top feedback results for the store.• Answer customer queries regarding the store and the merchandise• Maintain sales records• Place special orders• Organize and process merchandise exchanges• Process repair or alteration of merchandise• Stay current with sales prices• Recognize and monitor security issues• Arrange and display merchandise• Keep merchandise area tidy• Take stock inventory• Make suggestions and encourage purchase of products• Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options• Demonstrate use and operation of the product

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  UCMS

  • Melbourne, Australia

  • Customer Service Representative

    • Feb 2006 - Dec 2008
    • Melbourne, Australia

    Key achievements: Met weekly sales targets consistently, becoming top sales performer during my tenure. This led to my mentoring and coaching other team members, and being afforded the responsibility of training new recruits.• Applying existing knowledge of client information to assist in sales• Meeting and exceeding sales targets• Customer query handling and assistance with after sales care• Coaching and mentoring other call centre consultants• One on One Specialist Coaching with new team members• Objection handling• Quality assurance• Able to maintain control regardless of client situation• Establish effective working relationships with managers, co-workers, stakeholders, and customer base.• Process improvement identification to drive efficiency and effectiveness for the customer and the business.

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  TeleTech

  • Melbourne, Australia

  • Customer Service Technical Support

    • Aug 2004 - Dec 2005
    • Melbourne, Australia

    Key achievements: Resolution of technical support queries within KPI timeframes. Had customers request my assistance specifically due to customer satisfaction. • Assist customers with service issues• Assist customers to resolve service challenges or technical issues• Identify potential service solutions for customer needs• Objection handling• Quality assurance• Able to maintain control regardless of client situation• Log all service enquiries against customer record in CRM